LegalTech Customer Support Specialist

Tl;dr — Join Callidus, the most advanced legal generative-AI platform, as our first Customer Support Specialist and deliver white-glove service to our rapidly growing lawyer base. You’ll troubleshoot issues, create self-service resources, and act as the friendly human layer over cutting-edge AI. Competitive cash + meaningful equity. High-intensity, outcome-obsessed culture, fresh funding round. Dallas.

About Callidus

We are entering the golden era of AI. Over the next 5-10 years, breakthroughs will drive a completely new world. Callidus is on a mission to transform the $1T global legal market and we’re well on our way.

Callidus is the most advanced legal generative AI platform on the market today. We offer a uniquely powerful platform, enabling lawyers (as one example) to draft a full 30‑page legal brief in ~10 minutes—saving about a week of effort.

We recently closed a funding round led by Cervin Ventures with participation from Tandem, Foley (a global law firm), Myriad, and Andrew Ng’s AI Fund. More than 1,000 paying lawyers rely on Callidus today, and ARR is growing >20% MoM, putting us in the top 1% of funded startups at this level. We’re ready to scale and are looking to triple the size of our team.

We work hard, ship fast, and win together.

Interview Process (fast!)

1. 30 min chat with Head of Operations
2. 30 min problem solving interview with an engineer
3. 30 min session with CEO

We move very quickly for the right candidate.

Your Mission

A customer’s experience with you will be a big part of what they remember when they think of Callidus. We are looking for customers to leave that experience with excitement to work with us more. You will:

1. Respond to tickets & email - Deliver accurate, empathetic, insightful, immediate responses to our customers.
2. Troubleshoot & resolve issues - Diagnose billing hiccups in Stripe, permissions in our Admin tool, or usage questions in-app; reproduce bugs and hand them to engineering with crystal-clear steps, and help customers identify workarounds.
3. Own live support channels - Handle inbound calls, schedule Zoom screen-shares, and be the calm, knowledgeable voice of Callidus.
4. Onboard & train customers - Run live walkthroughs, create tailored workflows, and monitor early-stage adoption to ensure time-to-value.
5. Create multimedia help content - Produce concise Loom videos, GIFs, and step-by-step articles for our in-app knowledge base.
6. Build support automations - Incorporate ticketing tools like Zendesk, email tools like Superhuman, automation tools like Zapier, and generalist AI tools like ChatGPT to expand your impact.
7. Partner with Sales - Assist with account hand-offs, upsell opportunities, and renewal health checks by sharing usage insights.
8. Surface insights & debug - Aggregate feature requests, track root causes, and relay patterns to Product so we can ship better, faster.

What We’re Looking For

Core Requirements

• Excellent written and verbal communication and ability to present yourself effectively.
• Some form of legal experience.
• Strong technical acumen.
• Willingness to be very responsive to inbound customer issues, well beyond 9-to-5.
• Excellent problem solving capabilities.
• Ability to effectively use AI tools, including Superhuman and ChatGPT.
• Ability to commute to Dallas office ~4-5 days per week.

Passion & Dedication

• Genuine excitement to help customers solve their problems.
• Passion for AI and building category‑defining products.
• Fantastic work ethic & ability to take on a very demanding role

Nice‑to‑Haves

• LegalTech or SaaS experience.
• Startup experience.
• Significant personal use of AI tools.
• Experience with customer support tools like ZenDesk.
• Comfortable on camera creating training materials.

Location

• US‑based required.
• Dallas, TX strongly preferred. Will also consider "unicorn candidates" in McKinney, TX, Austin, TX, and San Francisco, CA.

Compensation

• Base Salary: $55,000 - $85,000
• Meaningful equity
• Comprehensive medical, dental, and vision coverage + Life Insurance
• PTO + company holidays

Why Join Callidus?

• Own customer happiness at the inflection point—your fingerprints will guide how thousands of lawyers experience AI.
• Work with builders—no endless slide decks; we test, learn, and ship daily.
• Grow your career fast—gain deep experience of cutting edge AI and learn from a highly talented team.
• Earn real equity—join early, share in a $1T market’s AI transition.
• See your impact instantly—every solved ticket and tutorial video directly boosts access to justice and attorney productivity.

Callidus is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.