Senior Operations Manager

Barkbus • No location specified • Full-time

$115,000

per year

Project Management Team Leadership Operations Management P&L Management dog grooming

Job Description

About Us

Barkbus is the nation's premier mobile dog grooming company. We are dog-loving creatives and entrepreneurs using a tech-driven startup approach to disrupt and modernize the industry. Driven by our mission to bring convenience and luxury to pet parents, we're proud to have nearly 200 vans on the road in California, Arizona, Colorado, Texas, Georgia, North Carolina, and Virginia. We have no plans to slow down our expansion and would love for you to join us in building the next modern national pet brand!

About This Role

Simply put - you love building teams, managing people, creating operational efficiencies and you love dogs! The role is a great blend of leadership and business performance management. As a Senior Grooming Operations Manager (Senior GOM) at Barkbus, you will be responsible for building, growing, inspiring, and empowering a fantastic team of Barkbus Operations Managers and Pet Stylists within your designated territory. The Senior GOM will ensure that all Pet Stylists are prepared and equipped to deliver world-class grooming and customer service each and every day.

The ideal candidate understands how to empower and inspire while creating a healthy and positive environment for Operations Managers and Pet Stylists to work in. You lead from the front by creating and implementing strategies and processes to achieve success for your territory. You mix your business acumen with your passion for operational excellence to simplify processes and enhance the performance of the territory. You are a dog-lover at heart, are both strategic and hands-on, and are excited by the challenge of building a start-up.

Hub Location: Woodland Hills, CA

Work Set-up: Hybrid

Role & Responsibilities

Oversee operations across Southern California to drive regional revenue growth and manage the regional P&L.
Directly manage Operations Managers and a team of Pet Stylists, responsible for team performance, including but not limited to team training, engagement, attendance, productivity, rebooking, and customer experience.
Lead major national and regional projects with minimal direct oversight to tackle key business priorities, scale best practices, and implement operational improvements in partnership with cross-functional peers
Perform complex analyses that leverage data and operational metrics to assess performance, identify trends, and implement improvements that drive key business outcomes.
Act as the primary point of contact for day-to-day service and scheduling escalations to ensure the customer experience is always world-class.
Drive safety, efficiency, and effectiveness in all aspects of grooming operations including mobile services and hub inventory.
Embody the Barkbus core values and ensure Operations Manager and Pet Stylist accountability towards them.
Other engaging ad-hoc duties and projects may be assigned

Qualifications & Experience

Must be both a people and dog lover!

Minimum 5 years of relevant experience in strategy and/or operations role (or related)
Minimum 5 years of experience leading teams with at least 2 years leading teams of 10+ employees.
Exceptional communication skills, with the ability to build relationships and influence stakeholders at all levels
Proven success managing highly ambiguous problems and owning solutions from inception to execution
Strong Project Management skills with demonstrated ability to collaborate with cross-functional partners to solve problems at scale
Excellent time management skills with a proven ability to meet deadlines.
Strong proficiency in Excel/Google Sheets, with demonstrated experience using data to track KPIs, optimize operations, and inform strategic decision-making.
Pet or mobile service-related experience is a plus.

Compensation & Benefits