Customer Support Specialist

About Us:

At Captura Hall, we specialize in crafting innovative advertising solutions that bring brands to life. Based in Atlanta, GA, we are a dynamic and forward-thinking agency that blends creativity with strategy to deliver powerful results for our clients. Our mission is to push the boundaries of visual communication while building campaigns that make an impact.

Job Description

Captura Hall is seeking a detail-oriented and dedicated Customer Support Specialist to join our growing team in Atlanta, GA. This role involves providing timely and effective support to our clients, resolving issues, and ensuring an exceptional service experience. The ideal candidate is proactive, organized, and has a strong ability to communicate clearly and professionally.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and ticketing systems

• Resolve customer complaints and provide appropriate solutions within defined timeframes

• Maintain accurate records of customer interactions and transactions

• Follow up with customers to ensure full resolution of issues

• Identify recurring issues and suggest process improvements

• Collaborate with internal teams to ensure service consistency

• Provide product and service information to customers

• Support onboarding of new clients with necessary guidance and training

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• Minimum 1-2 years of experience in customer support or client service

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask, prioritize, and manage time effectively

• Proficiency in CRM systems and Microsoft Office Suite

• A positive attitude and a strong desire to help others

Benefits:

• Competitive salary range of $51,000 to $61,000 per year

• Opportunities for professional growth and internal advancement

• Collaborative and creative team environment

• Paid time off and holidays

• Health, dental, and vision insurance

• On-site training and development programs