L3 Systems Administrator

We are seeking remote L3 Systems Administrator to join our team in Philippines.

We are looking for a motivated and experienced L3 Systems Administrator to join our managed services team. As a Systems Administrator, you will interact with clients to help design, manage and troubleshoot their IT systems and serve as an escalation point for L1 and L2 technicians. You will have a wide range of experience with different systems, a passion for learning new technologies, and a keen attention to detail. You should enjoy solving complex technical problems and helping clients get the most out of their IT.

• Perform remote and on-site tech support of hardware, software and network issues for various clients
• Design and implement network and server solutions to fulfill clients' business requirements
• Proactively monitor ticketing system to ensure timely resolution of client tech support issues
• Keep customers informed of incident progress, notify them of upcoming changes or outages
• Follow change management procedure for all changes to client environments while striving to maintain industry Best Practices within all client sites
• Discuss solutions/incidents/requests with a diverse group of technical personnel, managers, and executives
• Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions
• Assist technical support team members with any issues needing help or escalation
• Strive to understand and improve IT infrastructure and help build standards to improve client reliability and maintainability
• Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of projects for our clients
• Assist the project management team with creating IT proposals and plans
• Professionally document all work performed and submit accurate timesheets
• Leverage front-line client experience to identify sales opportunities
• Work with sales to create proposals for clients for new equipment or services
• Perform additional duties as directed by management in relation to your area of expertise

• Experience managing, configuring and deploying the following:
• Microsoft Windows Server 2016+
• Microsoft SQL Server 2016+
• Microsoft Hyper-V 2008+
• Microsoft 365 Identity and Access Management, Exchange Online, SharePoint, and Intune Microsoft Azure
• VMware vSphere 7.0+
• Cisco, Palo Alto, and Juniper switches, routers, and firewalls
• Network monitoring systems (SNMP, syslog, NetFlow)
• Backup software including Veeam and Datto
• RAID including various RAID controllers and general RAID knowledge
• SAN and NAS devices including iSCSI and NFS configuration
• VoIP including: FreePBX, Asterisk, Cisco UC, Microsoft Teams, etc.

• Our ideal candidate may have experience with:
• Microsoft 365 Purview, Dynamics, Power Automate, and Fabric
• Routing, VLAN, and VPN technologies
• Automation and scripting, preferably in PowerShell
• Linux server administration

• University or college degree in IT or related field is preferred
• 10+ years experience working in IT Industry
• 2+ years minimum experience working at a managed IT services provider (MSP) in a System Administrator capacity
• Obtained industry certifications such as Cisco, Microsoft, VMware, Palo Alto, Veeam 
• Be proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities
• Ability to multi-task with multiple clients under tight deadlines
• Ability to conduct research into a wide range of computing issues is required
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Possess and demonstrate excellent verbal and written communication skills
• Possess and demonstrate excellent interpersonal skills is a must as this is a customer- facing role
• Proven technical, analytical and problem-solving skills
• Highly self-motivated and directed with a passion for technology and IT

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.