Support Engineer

We're looking for a Technical Support Engineer to tackle complex, high-level technical issues in a fast-paced environment. You'll work closely with engineering and product teams to ensure a reliable user experience and support the continuous improvement of an AI-driven platform used by small businesses. This is a high-ownership role for someone who thrives on problem-solving and making an impact.

Responsibilities:

• Act as an escalation point for complex technical support issues.
• Troubleshoot and resolve customer-reported bugs.
• Collaborate with engineering to reproduce and document issues.
• Contribute to system reliability and help reduce regressions.
• Provide customer feedback to the product team to improve usability.
• Support internal processes and documentation for ongoing improvements.

Requirements:

• 2+ years of experience in technical support, support engineering, or a customer-facing engineering role.
• Strong troubleshooting skills for web applications, including APIs, OAuth, SAML/SSO, and browser-side issues.
• Ability to read and debug code, preferably in React, JavaScript/TypeScript, and Ruby on Rails.
• Structured thinking, clear communication, and a proactive, solutions-oriented mindset.
• Comfortable working in a high-growth, feedback-driven environment with a strong sense of ownership.
• Currently living in LATAM.
• Superior English fluency (verbal and written).

Our Recruitment Process

• Video Interview
• 20-minute take-home skills test
• 30-minute Call with the Recruiter (project, benefits, etc.)
• Interviews directly with the client (depending on the project the # of interviews may vary, this may include an assessment)
• Final Offer

• Work remotely Monday - Friday, 40 hours a week (no weekends)
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms
• Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!