GTM General Application

About Zapier

We're humans who simply think computers should do more work.

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

Zapier is building the world’s first AI orchestration platform - one that connects tools, data, and humans into automated systems that work for you. As businesses race to integrate AI into their workflows, they face a new kind of challenge: making all their tools and AI agents talk to each other, reliably and at scale. That’s where Zapier comes in.

We’re opening a general application for high impact individuals with deep experience in AI and automation - especially those coming from consulting, systems integration, or platform strategy roles. You may not have traditional go-to-market (GTM) experience, but you know how to turn AI into business outcomes. We’ll work with you to find the best-fit role on our GTM team - whether that’s Customer Success, Solutions Architecture, Account Executive, or Technical Account Management.

If you're excited to help customers adopt, integrate, and scale AI using Zapier’s orchestration layer, we want to hear from you.

Why This Role Is Different

Zapier is no longer just a no-code automation tool - we’re the connective tissue of modern AI systems. Our platform orchestrates over 8,000 apps, tools, and APIs, enabling companies to deploy AI in powerful, scalable ways - without rebuilding their stack. As we evolve into an AI orchestration platform, we need forward-thinking GTM teammates who understand this emerging landscape and can help our customers navigate it.

About You

You deliver exceptional results in all you do.

You’ve been in high-impact roles where you’ve consistently been a top performer. Perhaps you’ve been in the trenches at a startup, worked on enterprise transformations at a top consulting firm, or navigated the chaos of investment banking. You’ve built a track record of solving hard problems, delivering results, and operating in fast-paced, high-stakes environments that will translate well into go-to-market work.

You’re a builder at heart.
You love to get deep into complex systems - both ours and our customers - to marry their business problems with our platform solutions. You thrive when you get to come up with audacious ideas, execute them, and make them better over time.

You’re eager to move into a GTM role, or grow within one.
Maybe this is your first customer-facing role, or maybe you’ve done light GTM work alongside technical delivery. Perhaps you’re a founder and longtime Zapier customer ready to evangelize full time - or a management consultant eager to shift from strategy to execution.

No matter your starting point, you’re ready to build relationships, solve problems, and drive outcomes at the core of the revenue organization.

You thrive in ambiguity and chase meaningful impact.
This isn’t a one-size-fits-all job. We’ll align the role to your experience and where you can make the biggest difference - whether that’s onboarding AI-native customers, architecting enterprise solutions, or enabling GTM teams on technical workflows.

You bring a strong AI and automation background.
You’ve helped organizations adopt LLMs, automate workflows, or design AI systems that improve efficiency and insight. You might come from a top consulting firm, a platform strategy role, or a tech-forward operations team.

A Few Paths This Role Might Take

Depending on your skills and interests, we’ve got a few critical areas we’re looking to attack today and more emerging every month. Our discussion could branch into interview tracks focused on:

• Technical Consultation: Be the alchemist that helps enterprises turn executive big ideas and AI mandates into programs that get our stakeholders promoted by partnering with our prospects to design scalable, deeply integrated AI systems, translating clear pain and more amorphous future-facing needs into product and services ideas.

• Hands-on Solutioning and Deployment: Become an extension of the customer’s team as you translate complex customer needs into deployed technical solutions, and bring AI workflows to life. Then, integrate with Zapier’s own product and engineering team to ensure our product evolves to stay ahead of the quickly evolving market, our customers’ future builds, and your own ability to execute better and faster with every partnership

• New Program Development: Ideate, build and scale new ways of working with our customers, owning ideation through execution and growth over time. Tackle classic SaaS challenges with fresh eyes and no baggage in the age of AI.

• Commercial Execution: Partner directly with customers to build value models, win deals, run live workshops with customer teams, and evangelize Zapier’s enterprise-ready, citizen development-centric approach to the market.

How This Process Works

We know the best candidates might not have a “standard” resume. Here’s what to expect:

• In your application, tell us about your background and what makes you a unique candidate aligned to challenges like adding SLG into historically PLG companies, scaling a revenue organization, or blazing new trails with unconventional approaches. In particular, we’d love to hear about how you’ve applied AI or automation to solve business problems.
  

• We review applications on a rolling basis.
  

• If there’s a potential fit, you’ll meet with members of our GTM team to explore where your skills align.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact [email protected]. 

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.