Responsibilities

We are looking for an exceptional intern to join our Partner and Customer Experience Team. In this role, you will contribute to ongoing projects that involve gathering and analyzing partner and customer feedback and implementing related initiatives. Your primary responsibility will be to build automated listening posts to gather partner and customer feedback along with reporting to summarize the results. These efforts will enhance our partners’ and customers’ journeys and improve our customers’ outcomes. 

You will also be responsible to:

• Feedback Analysis: Collaborating with the team to analyze qualitative and quantitative feedback from various channels such as surveys, reviews, and social media to extract valuable insights and trends.

• Building automation: Update current Workato recipes and build new workato recipes to automatically facilitate listening posts at set points in our customer and partner journeys.

• Feature Enhancement: Assist in identifying areas for improvement based on analyzing customer feedback and contributing ideas for new features or enhancements that address customer needs.

• Project Support: Supporting ongoing experience team projects by creating enablement, building journey maps, and listening posts, as well as assisting in the development and implementation of reporting and analytical models.

• Communication and Reporting: Effectively communicate findings and insights to cross-functional teams and assist in preparing reports and presentations to stakeholders.

• Continuous Learning: Actively staying updated on industry trends and advancements in text analytics and customer experience management practices and applying this knowledge to enhance our processes and methodologies.

• Available for collaboration during standard US hours of operation.

Requirements

Qualifications / Experience / Technical Skills

• Build Workflow Automation: Using Workato, design and implement basic automated workflows that allow us to conduct listening posts as set points in our customers’ and partners’ journeys.

• Problem-Solving Skills: Ability to troubleshoot issues and use resources to explore new approaches. Capable of debugging automation and integration issues efficiently, with a strong problem-solving mindset and attention to detail.

• Agile Methodologies: Experience working in Agile development environments, participating in sprint planning, and delivering automation and integration solutions iteratively.

• Documentation and Testing: Proficiency in documenting processes, creating test cases, and conducting thorough testing to ensure the reliability and scalability of solutions.

• Monitoring and Performance Optimization: Ability to monitor automated workflows, identify performance bottlenecks, and optimize integration processes for efficiency and scalability.

Soft Skills / Personal Characteristics

• Customer-oriented mindset: Must possess a customer-centric perspective and the ability to understand and empathize with our customers’ and partners’ journeys. 

• Meticulous attention to detail: to ensure the accuracy of workflows, extracted data, and the quality of its insights.

• Communication and Collaboration: Excellent communication skills that enable effective collaboration with cross-functional teams.

• Resourceful: Able to work independently and efficiently to solve problems, suggest new ideas, and meet deadlines.

• Thoughtful team player: a quick learner, and have a “self-starter” attitude with a growth mindset.

(REQ ID: 2077)