SCADA Services Manager

Woodard & Curran is a national engineering, science, and operations firm with a simple vision for clean water, a safe environment, healthy communities, and happy people. As an employee-owned company, we strive to cultivate teams that encourage collaboration in an inclusive culture. We seek talented individuals from all backgrounds to help us address a broad range of water and environmental issues. We prioritize our people, offering opportunities for professional growth, ownership, and flexibility. This commitment enables us to make a meaningful impact on our clients, communities, and the planet.

Woodard & Curran draws on the experience of hundreds of certified operators and operations specialists across the country, backed by the knowledge and skills of hundreds more engineers, scientists, and regulatory experts, to quickly tackle the most challenging operational issues and keep treatment plants and other municipal facilities running efficiently and in full compliance. Woodard & Curran also aids employees in earning, upgrading, and maintaining their industry certifications.

What will you be doing at Woodard & Curran?

Woodard & Curran is seeking a full-time SCADA Services Manager to oversee the technical and managerial tasks as it pertains to routine and emergency service and operational efficiency of our water and wastewater treatment facilities nationwide.  In this role, you will supervise and coordinate a service team that will be built out as part of this role’s responsibility, and work with the Intelligent Technology Support (ITS) Practice Leader when additional support staff is required for service. You will provide guidance to less experienced staff, perform QA/QC functions as it pertains to quality of service in a timely manner, and support Plant and Area Managers by managing the SCADA assets. Woodard & Curran is dedicated to our employees’ growth and development and wants to help you on your lifetime career path!  

• Demonstrate a high-level of professionalism when handling service and Operations & Maintenance (O&M) manager and staff interactions.
• Distribute service workload to O&M project staff, O&M corporate support staff, and/or consulting support staff.
• Perform QA/QC function as it pertains to quality of service.
• Maintain and coordinate automated service ticketing system to ensure service requests are addressed.
• Serve as the primary contact for coordinating all O&M service requests.
• Maintain a 24/7 on call list rotation and support system for support of all O&M plants nationwide.
• Follow up with staff, plant managers, and Area Managers to ensure quality of service was rendered.
• Maintain the holiday coverage schedule and rotating staff.
• Work closely with ITS Practice Leader to perform and deliver SCADA Reviews site evaluation assessments for all new O&M projects as part of the onboarding/transition process. Assist with executing defined project tasks within scope, schedule, and budget.
• Provide mentoring in area(s) of expertise to junior and project level staff.
• Communicate effectively with O&M and Consulting management, managers and team members.
• Conduct staff performance annual reviews.
• Partner with ITS National Practice Leader on cross-training for team growth opportunities and maintaining program (PLC, OIT, HMI) standardization.
• Support and oversee that Health & Safety and Electrical safety best practices are maintained with the team.
• Work with O&M internal procurement staff on purchase requisitions for scheduled and emergency service needs.
• Maintain asset inventory of all O&M facility SCADA hardware and software. Work with plant managers to keep the software in support each year, and work with ITS Practice Leaders when SCADA Server hardware is at end of life and full upgrades are required.
• Maintain database/Power BI reporting on hardware and software support status with assistance from the O&M technology team.
• Manage SCADA Service contracts in place with O&M clients and works with O&M management team on annual renewals and budgeting.

• You would be offered a generous total rewards package:
• Competitive compensation.
• Excellent Benefits to include retirement, generous paid time off, holidays, medical & dental insurance, flexible spending account.
• Career growth.
• An opportunity to be an owner of Woodard & Curran.

• Associates degree in applicable engineering field from an accredited college or university.
• Minimum of 8 years of professional work experience in a technical position, leading a team or equivalent demonstrated competency.
• Demonstrated skills and abilities required of a service level manager.
• Strong attention to detail, analytical, and strong organization skills.
• Strong writing, communication and presentation skills.
• Demonstrate a collaborative and team leadership approach to this position.

Employee Support & Benefits

Retirement Savings:

• 401(k) Pre-tax or Roth Contributions: The company matches 100% of the first 3% of salary contributed

Time away from work:

• Observed holidays: Choose up to 9 holidays to observe annually

• Vacation: Accrued based on years of experience and calculated on hours worked

• Sick time: Paid sick time for non-work related illness or injury.

• Parental leave: Up to 80 hours of Paid Parental Leave for child bonding

Coverage and support for your needs and well-being:

• Disability: Paid short and long term disability

• Health: Medical plan options; plus dental and vision plans.

• Life: Basic employee group life insurance and AD&D benefits; additional voluntary life insurance for employees and families is available through Sun Life.

• Wellbeing: DarioMind assistance program combined with personalized mental health and wellbeing resources.

Equal Employment Opportunity

Woodard & Curran is an Equal Opportunity Employer. Individuals with Disabilities and Protected Veterans are encouraged to apply. We are committed to ensuring our employment practices are non-discriminatory and based solely on job-related factors.  

If you have a disability and need a reasonable accommodation to apply, please contact Beth Sweitzer.

Inclusion & Belonging

We welcome individuals from all backgrounds to apply, as we believe that different perspectives and experiences enrich our workplace and enhance our ability to serve our clients and communities effectively.

At Woodard & Curran, we are committed to fostering a respectful and inclusive work environment. We understand that the best solutions for our clients and communities come from a culture that nurtures the success and growth of all employees. As an employee-owned organization, our dedication to fostering growth, access and opportunity empowers us to serve our clients effectively and advance our mission of making a positive impact on the world. Our success is rooted in supporting our team members to reach their full potential, enabling us to deliver the most innovative, sound and effective solutions to improve our communities around us.

Non-Solicitation Disclosure:

Please be advised that we do not accept unsolicited resumes or candidate submissions from recruitment agencies. Any resumes or candidate profiles submitted without a signed contract in place will be considered unsolicited and will not be eligible for any referral fees. Recruitment agencies must have a valid, signed agreement with our company prior to following the submission process to consider potential candidates.