Senior Quality Assurance Engineer

Whip Around was  born in 2016, originally to help freight companies in New Zealand tackle their paper-based compliance burden. It was whilst working for some of the globe’s largest freight companies, that we saw first-hand how much time paper was costing fleet managers every day. Within a year, the US market was calling loudly as Whip Around met a clear pain point for businesses with fleets.  Whip Around now services customers from coast to coast in the US and around the world.

Team culture is at the heart of our success, with personal improvement being just as important as company outcomes. We now boast a senior leadership team with experience from numerous successful global businesses and continue to double down on our vision to bring simplicity and efficiency to fleet management and compliance.

Why this role is important to us:

As a Senior QA Engineer at Whip Around your focus will be to create world-class solutions for our customers! Whip Around is quickly becoming the software platform of choice for business owners, fleet managers and drivers with dedication to workplace safety. Through a mixture of new features and improvements you will work with a team to deliver key solutions to our customers.

What success will look like:

• Liaise with product teams and the engineers to understand and communicate the scope of testing required to meet the needs of the project or desired business capabilities.
• Understand the system architecture, release and environment management, and contribute towards quality initiatives and overall process improvements.
• Familiarity with AI/ML-powered tools
• Experience with tools for monitoring production (e.g., Sentry, Datadog or similar)
• Collaborate with the Engineering Manager and other engineers in the team.
• Build mastery in core technical tools and our automation framework.
• Understanding the concept of technical debt and its impacts to the system and why it's important to pay down.
• Accurately recording and managing defects and enhancements (JIRA).
• Peer review and testing of test cases, automated scripts and other work produced by other Test Engineers.
• Build strong relationships with our Engineers and cultivating a culture built around shared ownership of quality.
• You contribute to de-escalating conflicts and building consensus between team members about technical matters.
• You keep up to date with industry trends, frameworks, technologies and share with key stakeholders with a lens on how this can enable better success for Whip Around.
• You contribute to our recruitment process to hire great talent.
• Proven ability to mentor others in adopting new technologies and methodologies.
• Ability to query the database using SQL
• Test and write automation scripts using Cypress, Gherkin and Postman for our integrations as well as product features.
• Understand general concepts and fix issues that are applicable to our test automation framework.
• Familiarity with common design patterns and their uses
• A familiarity with code metrics and static code analysis

What you’ll bring to the role:

Critical Competencies:

• Strong verbal and written communication skills to share your ideas and to develop positive relationships with key stakeholders
• Excited to learn about how our industry works and the impact we bring to our customers
• Openness to receiving and giving feedback in a safe and inclusive work environment
• Excellent technical skills with a strong testing mindset.
• A desire to learn and an ability to pick things up quickly
• You've demonstrated the ability to effectively work collaboratively across functions.
• Energy, drive and enthusiasm for excellent results.
• A genuine desire to be engaged and motivated by what Whip Around is all about!
• Strong time management and organizational skills.
• Growth mindset, challenging status quo to find solutions and out-of-the-box ideas

Experience:

• Proven experience in QA within the SaaS industry
• People leadership, mentoring and knowledge sharing experience preferred
• Advanced testing or Agile certifications eg. ISTQB, CSM, CAST
• Knowledge of distributed source control systems such as Github and the ability to understand at a high level what changes have been made in MR.
• Database SQL experience. 
• Knowledge of cloud based software products and how they use APIs, browsers and mobile apps. 
• Good practical experience with Continuous Integration and Continuous Delivery
• Strong testing experience with automated testing tools Cypress and Postman is a must. 
• Experience working in an Agile/Scrum environment.
• Experience in building/maintaining automation frameworks.
• Leading the QA team in designing QA test procedures.
• Implementing testing procedures and overseeing the QA process.
• May assist in recruitment, which includes drawing upon relationships and experience to recommend qualified candidates, interviewing candidates, and preparing hiring recommendations

Benefits

• Learning and development allowance
• Twelve weeks additional paid parental leave
• Birthday leave - goes without saying, no one wants to work on their birthday!
• Regular Team events and activities
• Flexible working options - we understand you have a life and family outside of work and we support that!
• Monthly team lunches
• Free parking

Our Values

Each of us at Whip Around are committed to living and breathing our Values in everything we do. At Whip Around you will become part of a culture that’s committed to helping you become the best version of yourself. Whip Around is dedicated to our people!

• Be the Best You
• Be the Driver
• Always Bring Value
• Manaakitanga

Whip Around Auckland is reviewed 5 ⭐ on Glassdoor! Check out our Glassdoor to hear from some of the team about what it's like to work at Whip Around.