Product Manager, Engagement Platforms

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

My Visa is a web-based platform that provides Premium cardholders access to all their associated card benefits, merchant offers and sponsorship assets in one place. Showcasing Visa’s Premium proposition, directly to consumers. Leveraging Visa’s Premium asset suite to create value for issuers through cardholder engagement, top of wallet behavior and differentiation across our European markets.

As a Product Manager, you’ll play a critical role in the development of our rapidly expanding value added service. You will work as part of a small but growing team to deliver expansion of the current platform into new European markets, in partnership with our suppliers to deliver my Visa into banking environments and create streamlined, excellent consumer experiences by working closely with our partners and suppliers. You will use your knowledge of product, industry, and technology to design holistic solutions that meet business needs across individual customers, customer segments, and regions. You’ll work hands-on with our selected third parties whilst keeping in mind evolving market, client, and consumer needs, with the objective of driving significant future European market growth for Visa.

The role involves comprehensive oversight and direct coordination of the content displayed in the platform, ensuring seamless consumer journeys, smooth operations and strategic alignment both at Market and European level. Key responsibilities include: Direct management of our relationships with suppliers, creating and overseeing GTM content, and providing exceptional consumer servicing. The individual will need to develop and maintain dashboards and management information (MI) to track performance metrics and manage development backlogs efficiently. Additionally, oversee the PO management with the technology supplier, budget management, and ensure robust governance & risk management processes are in place. Whilst coordinating delivery activities amongst my Visa cluster leads to achieve organizational goals.

Key Responsibilities:

• Represent my Visa in our issuer integrations including product ideation stage and supporting clients to make the most of my Visa.
• Identify experience innovation within the platform and collaborate with local and European Premium product management for potential enablement.
• Identify and address potential issues and risks related implementations and platform enhancements. Where necessary, feed into pipeline prioritization and product roadmap to ensure challenges are addressed and value delivered.
• Excellent interpersonal skills, able to lead and collaborate across functions and/or geographies in a complex matrixed environment.
• Ability to prioritise and focus on key deliverables, executing in a fast and entrepreneurial way.
• Ability to define a product backlog using standard categories like epics & user stories and experience making tough trade-offs and prioritisation decisions.
• A self-starter who takes accountability for getting things done.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

·3-5 years of experience in the payments industry, preferably in product management at an Issuer.
·Strong negotiation, communication and interpersonal skills, ability to work creatively and independently.
·Established professional who demonstrates knowledge of website and/or App build and client integration/interactions.
·Experience in simplifying the complex and removing commercial and technical barriers to execution.
·Good understanding of the payments, benefits and/or rewards landscape.
·Strong commercial acumen, data management and analytics skills.
·Great written and verbal communication skills.
·Passion for customer experience, benefits and/or rewards.
·Project Management skills with understanding of both Waterfall and Agile frameworks, including the full software development lifecycle & managing associated budgets.
·Solid understanding of modern technologies (e.g. APIs, cloud solutions etc.)
·Curious and inquisitive problem solver – thrives in difficult and big problem spaces with a bias for action.
·Experience working across European markets

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.