Technical Support Representative - Work From Home

• As a frontliner, answer customer enquiries about products and services through a variety of channels such as live chats, online messages, emails, or phone calls
• Create customer support tickets to track and monitor progress on resolving customer queries
• Troubleshoot and handle questions on set-up, configuration, and maintenance; delivery and logistics
• Redirect customers to the appropriate agency or department for handling
• Escalate customer complaints or issues to the appropriate support team
• Set up appointments or follow up with customers after first contact
• Update records of customer interactions
• Provide general customer support as the need arises
• Ensure inbound and outbound communication reflects the best of the company. 

• Bachelor's degree in any related field or equivalent
• Minimum 3 years experience in technical support or a similar role
• Familiar with customer relationship management (CRM) software and/or ticketing systems
• Learn new skills quickly with sharp attention to detail
• Work with minimum supervision and self-starter
• Excellent communication skills
• Excellent problem-solving skills
• Works well within teams
• Can-do attitude with a passion for learning
• Takes initiative and is self-motivated 

As a Twoconnect employee, you get to enjoy the following: 

• Work from home
• Mid shift: 1:00 PM to 10:00 PM PHT (adjustments will be made for daylight saving time)
• Work-life balance
• HMO benefits 
• Government-mandated benefits
• Training and Development programmes
• Employee Engagement Events (company outings, fun activities, quarterly wellness and self-care sessions)
• Experience working with leading organisations
• Fun, supportive, and inclusive culture
• Dedicated Team Managers that look after your development