Business Process Manager

The City of Fort Worth • Emergency Management & Communications • Full-time

$108,870

per year

Emergency Management Technology Solutions Fort Worth Public Safety Business Process Management

Job Description

Hiring Range: $108,870 - $141,530 annual compensation

Job Posting Closing on: Monday, July 7, 2025

Workdays & Hours: Monday – Friday 8am – 5pm; Some evening/weekend work required. Must be able to activate for 24/7 disaster response as needed.

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

A Business Process Manager is available within Emergency Management & Communications.

As part of our continued evolution and dedication to public safety, the newly formed Emergency Management & Communications (EM&C) Department is seeking a skilled and strategic Business Process Manager to lead our Public Safety Technology Team within our Emergency Communications division.

A Defining Opportunity in Public Safety Leadership

This is an opportunity to help reimagine what emergency management and communications looks like in one of America's most dynamic urban centers. With the creation of this new department, Fort Worth is uniquely positioned to build a first-class, nationally recognized emergency management and communications program rooted in innovation, coordination, and resilience — with strong support from the department’s 911 Administrator, Emergency Management Coordinator, and Director.

The EM&C Department plays a vital role in safeguarding the community by:

Coordinating disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners,
Leading public preparedness initiatives and maintaining communication systems—such as emergency alerts and real-time information sharing—to keep the public informed and protected,
Supporting recovery and mitigation efforts to minimize future risks, restore essential services, and strengthen community resilience.

Minimum Qualifications:

Bachelor’s degree from an accredited college or university with major course work in Business Analytics, Management Information Systems, Business or a related business process field.
Five (5) years of increasing responsible experience in communications, security, and/or computer operations, plus two (2) years of administrative and supervisory responsibility.
Valid Texas driver’s license.
Must meet CJIS requirements – see further.

Preferred Qualifications:

Master’s degree in Business Analytics, Management Information Systems, Business or a related business process field.
Experience leading technology or business process initiatives in a public safety, emergency communications, 911, or emergency management setting.
Project Management or Business Analysis certification (e.g., PMP, CBAP, Agile, Lean Six Sigma) is a plus.

The Business Process Manager job responsibilities include:

Lead a forward-thinking team that drives the adoption and optimization of innovative technology solutions supporting both the Emergency Communications division and the Office of Emergency Management.
Serve as a strategic connector between operations and ITS, helping the department adapt to the rapidly evolving landscape of public safety technology.
Translate complex business needs into functional, scalable system solutions that improve emergency response, preparedness, and service delivery to the Fort Worth community.
Play a key role in modernizing internal systems and processes—ensuring the department remains agile, resilient, and ready to meet the challenges of today and tomorrow.
Overseeing the administration and continuous improvement of mission-critical systems used in 911 operations, emergency response coordination, and long-term hazard planning.
Leading user-focused system testing, training, and implementation efforts that support both day-to-day operations and large-scale emergency readiness.
Driving innovation in business process design and data utilization to enhance decision-making, efficiency, and responsiveness across the department.
Collaborating with IT Solutions and stakeholders to align technology strategies with the evolving needs of emergency communications and emergency management services for the community.

Working Conditions and Physical Demand as stated on official City job description

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions
Sedentary Work – Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
NOTE: Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Apply Now! Come be part of something special in Fort Worth. 🌟

Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.

Conditions of Employment

The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.

The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.

Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.