Account Operations Specialist

Important Instructions
Please take your time with your application, you do not need to be first to apply or in the first few hundred to get this job.

Rest assured, all applications are carefully reviewed and every candidate will receive an update on the status of their application. We kindly ask that you do not directly contact our Support Team, Recruiting Team, or other Tangelo employees for updates.

About Tangelo!

At Tangelo, we improve access to nutritious, delicious food for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced or even free costs through partnerships with insurance companies, governments, universities, non-profits, and employers.

Working on the Operations Department

We are currently seeking a proactive, detail-oriented Account Operations Specialist to join Tangelo’s Operations team. In this role, you will play a critical part in the initial setup and ongoing support of our programs, ensuring smooth operations and cross-functional coordination. You’ll work closely with internal teams and external partners to bring new programs to life—from benefit design to product setup—and ensure they are well-supported post-launch.

A quick heads up: This is a part-time (minimum 20 hours/week, maximum 35 hours/week), contract role covering for a team member who will be on parental leave starting in August. While benefits won’t be available during the contract period, there is potential for this to evolve into a longer-term opportunity if it’s the right fit. We’re looking for someone who’s ready to jump in now and is excited about the possibility of growing with the team.

What You’ll Get to Do

• Report to the Head of Ops Development.

• Collaborate with cross-functional teams to manage the initial operational setup of new programs, including enrollment logistics, benefit design, product/box configuration, and readiness for launch.

• Act as a key partner in addressing and resolving grievances, rotating coverage with other team members.

• Create clear program overviews and internal training materials to enable support and operations teams to serve members and clients effectively.

• Act as an operational point of contact for a subset of client accounts, responding to program-specific questions, sharing updates, and offering guidance.

• Participate in onboarding and setup of new client accounts; ensure systems are configured correctly and data is accurate and up to date.

• Track and report on program metrics; contribute to regular reporting cycles and client-facing updates.

• Work closely with Account Management, Customer Support, Product, and Fulfillment to ensure seamless program execution.

• Identify and share opportunities to streamline processes, improve benefit design, and enhance the participant experience.

What You’ll Bring to the Team

• 4+ years of experience in Program Operations, Account Management, or Customer Success ideally within healthcare, food delivery, or benefit administration.

• Proven experience coordinating complex, multi-stakeholder projects.

• Strong communication and interpersonal skills; comfort working cross-functionally with teams across operations, support, and product.

• Excellent organizational skills and attention to detail.

• Analytical mindset with the ability to work with spreadsheets and data to identify trends and insights.

• A collaborative, low-ego approach and a willingness to jump in wherever needed.

• Experience with tools like Excel/Google Sheets, CRM platforms, and task/project management systems.

• Passion for promoting health equity and making nutritious food more accessible.

Don't Meet All of the Qualifications?

Apply anyway! We're aware that many people only apply for a job when they've met every requirement listed in a job description. At Tangelo, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.

Our Commitment to Transparency

At Tangelo, we are committed to transparent & equitable practices across our entire organization. This is a critical component of our hiring process and as such, compensation and other benefits for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved.

Compensation Philosophy (Full-time Employees)

The compensation range listed represents the total cash value, which includes a combination of base salary and an annual bonus or variable compensation. This range does not account for equity, which is included in the overall compensation package.

Compensation estimates are based on market data about the role and level, while individual compensation offers will be determined by factors such as job-related knowledge, skills, and experience.

What We Offer (Full-time Employees)

• Competitive compensation and equity (we want everyone to be a stakeholder).

• Unlimited PTO and 11 public holidays.

• Medical, dental, and vision with Kaiser options for selected states.

• HSA options if you are enrolled in one of our High Deductible Health Plans.

• Employer paid Life and Accidental Death & Dismemberment Insurance.

• Access to One Medical, Health Advocate, Talkspace, Teladoc, and Kindbody.

• $500 annual allowance for Self-Care.

• Eight weeks of fully paid parental leave after eight months of employment.

• 401k plan (no company match at this time).

• Company provided MacBook for all employees.

• Remote-first work environment for most employees. If you join our Provider Engagement Team, you will work in a hybrid environment.

Beware of Job Scams

It has come to our attention that fraudulent job offers claiming to be from Tangelo are circulating online. Please note:

• Tangelo will never ask for payment, financial information, or personal details such as Social Security numbers during the application process.

• All official communication from Tangelo will come from the email domain jointangelo.com.

• Every legitimate job offer from Tangelo is preceded by an interview process initiated and coordinated by our Talent Acquisition team.

Equal Employment Opportunity Statement

We value a diverse environment. Tangelo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.