Quality Systems Manager

Description

Job Summary 

The Quality Systems Manager is responsible for developing, implementing, and maintaining the organization's ISO 9001 Quality Management System (QMS) and driving continuous improvement initiatives throughout the company. This role ensures that processes, procedures, and systems align with internal standards and external regulatory requirements, supporting consistent delivery of high-quality products to customers.  

Essential Job Functions 

• Lead and maintain the company’s ISO 9001 QMS, ensuring compliance and readiness for internal and external audits. 
• Facilitate the company's growth by addressing business requirements, including compliance with standards such as ISO 27001, ISO 14001, and ANSI 20.20, as well as regulatory agencies such as DOT 
• Develop, update, and enforce quality policies, procedures, and work instructions. 
• Plan and conduct internal (ISO) audits; oversee corrective and preventive actions (CAPA) to address audit findings or process nonconformities. 
• Serve as the primary point of contact during external audits and certification activities. 
• Collaborate cross-functionally with engineering, manufacturing, purchasing, and customer service teams to ensure quality requirements are understood and met. 
• Driving Continuous Improvement Initiatives: Analyzing quality data to identify trends and areas for improvement is essential. The QMS Manager leads initiatives to enhance processes, resolve quality issues, and improve overall product and service quality. 
• Manage the document control system and team , ensuring records are maintained in accordance with regulatory requirements. 
• Provide training and guidance to internal teams regarding QMS standards, audit preparation, and continuous improvement methodologies. 
• Maintain regular communication with regulatory agencies as required to ensure ongoing compliance. 
• Drive a culture of quality awareness and accountability throughout the organization 

Requirements

Education: Bachelor’s degree in Engineering, Quality, Business Management, or a related field 

Skills & Experience: 

• Minimum of 5 years’ experience managing a Quality Management System in a manufacturing environment; electronics manufacturing preferred. 
• Strong knowledge of ISO 9001 standards; experience with ISO 14001, ISO 27001 and/or IATF 16949 is a plus. 
• Certified Lead Auditor (ISO 9001) strongly preferred. 
• Proficient in root cause analysis techniques (e.g., 5-Why, Fishbone Diagram) and continuous improvement tools (e.g., 8D, PDCA). 
• Excellent organizational, project management, and communication skills. 
• Ability to lead and influence cross-functional teams without direct authority. 
• Proficiency with Microsoft Office Suite and QMS software tools. Familiarity with warranty procedures and ERP systems, with a proven track record of effectively processing warranty claims. 
• Strong communication skills, both verbal and written, with experience providing technical support via telephone, email, and other media channels.