Customer Service Representative

Sunsource • Southgate, MI 48195 • Full-time

$2,080

per year

Communication Customer service ERP Sales Support Order Processing

Job Description

K+S Services, a SunSource company, offers a full range of industrial repair capabilities with over 866 different Manufacturers and over 122,000 unique part numbers supported. We provide our customers with quality industrial repair services, effective solutions and efficient service through continuous quality improvements. With a growing number of operations throughout the USA, Canada, and Mexico, we offer a variety of exciting opportunities and strive to recognize our associates for their hard work and dedication. www.k-and-s.com

K+S Services (a SunSource Company), the industry leader in repair and refurbishment of manufacturing equipment has an opening for a Customer Service Representative in their Southgate, MI headquarter location.

This position will be responsible for facilitating and supporting the selling of goods and services to current and potential customers by accurately processing and expediting sales orders through the production system. Strong communication skills are required as the liaison between the technical staff, Sales Representatives, and company management.

Competitive salary, medical, dental, vision insurance and 401K program benefits are included. Contact us to find out more!

$1 - $2 an hour

What You'll Do:

• Responsible for all aspects of customer service and sales support.

• Create new orders in internal systems as required.

• Initial quotes, process approvals, shippers and invoice requests according to priority.

• Ensure all pertinent information is captured and entered into ERP.

• Interface with Operations to expedite/prioritize delivery scheduling of services.

• Interface with Customers, Sales, Operations and Shipping/Receiving to resolve issues and answer questions.

• Review and manage workflow schedules to proactively manage open orders.

What We Need From You:

• Knowledge of Microsoft Office Products (Excel, Word, Outlook, etc.)

• Ability to multitask

• Minimum High School diploma or equivalent

We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy