Customer Solutions Engineer

Stoke Space • Kent, Washington, United States • Full-time

$95,100

per year

Engineering B2B SaaS Technical Support Manufacturing Customer Solutions Engineer

Job Description

A thriving economy in space is needed to make life on Earth more vibrant, sustainable, and equitable. Space technology will enable global access to information, solutions to climate change, answers to global food security, products that transform healthcare, clean energy production, and more. Today, rocket launch options are slow, expensive, and unreliable. Stoke is building the world’s most efficient fully and rapidly reusable rocket designed to fly daily that will radically increase access to space and open up the space economy to safeguard our precious home, Earth.

Description

Boltline is a cloud-based platform built for complex hardware engineering and manufacturing. Designed by rocket scientists, it helps teams move fast with real-time inventory tracking, parts and process traceability, automated workflows, and seamless collaboration. Purpose-built for dynamic environments, Boltline supports everything from prototyping to production while staying ITAR compliant and fully integrated.

As a Customer Solutions Engineer, you’ll play a pivotal role in helping our customers integrate, adopt, and succeed with our software build for Hardware Engineers. You’ll be their technical advisor, enablement partner, and advocate, ensuring they realize maximum value from the product and supporting them through onboarding, integration, and scaling.

Responsibilities

Customer Enablement: Guide customers through onboarding and solution deployment, aligning technical implementation with their
business goals
Product Adoption & Value Realization: Drive solution usage across engineering and manufacturing teams, demonstrating measurable
business value
Technical Expertise: Become a product and domain expert, particularly across Prototyping, Production & Maintenance systems. Act as a trusted advisor on manufacturing data flow and engineering workflows
Customer Partnership: Maintain strong relationships with customer stakeholders, ensuring satisfaction, retention, and reference-ability
Feedback & Advocacy: Capture customer feedback and collaborate with internal product and engineering teams to inform roadmap priorities
Risk Management: Proactively identify and address issues before they impact customer experience
Cross-functional Collaboration: Work closely with internal development and product teams—sometimes across time zones—to resolve issues and deliver value

Qualifications

3–5 years of experience in a B2B SaaS or technical customer-facing role
Familiarity with engineering or manufacturing organizations, ideally in aerospace, defense, or energy
Experience implementing or supporting complex systems such as MES, ERP, or PLM
Strong interpersonal and communication skills, comfortable working with both technical and non-technical teams
Analytical thinking and problem-solving capabilities with a consultative approach
Ability and willingness to travel up to 50%

Benefits

Equity – We know that our employees are the reason we succeed. To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees.
Comprehensive benefits program including subsidized medical, dental, and vision insurance
Company-paid life and disability insurance
401(k) plan with employer match
4 weeks’ Paid Time Off
Holidays – 10 days (including an end-of-year closure)
Paid Family/Parental Leave
On-site gym or monthly wellness stipend (depending on location)
Dog friendly offices!

Compensation

Base Salary Target: $95,100 - $143,000

This role is also eligible for additional variable compensation for attainment of performance goals.

Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis.

Your actual level and base salary will be decided based on your specific experience and skill level.

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Equal Opportunity

The Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring.

Employment at the Company is contingent upon satisfactory completion of reference and background checks, and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements, and, therefore, they must complete an Employment Eligibility Verification Form I-9 at the start of employment and re-verify authorization to work periodically.

Separate from this I-9 process, this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on your legal authorization to work with or have access to export control materials as necessary to perform your job.