Account Manager

About Stepful: Stepful partners with healthcare institutions to build talent pipelines and career pathways. We are reimagining allied healthcare training with a digital-first environment for student cohorts that prepare job-ready graduates five times faster, at a fraction of the cost. Stepful graduates, primarily from underrepresented communities, go on to work at leading healthcare institutions. Stepful is backed by Y Combinator, Reach Capital and AlleyCorp and recently closed a round led by Oak HC/FT.

The Role:

As an Account Manager (AM), your primary responsibility is to coordinate the placement of students with externship sites. You'll oversee the process from the moment a student is matched to a site until they begin their externship, ensuring all required documentation, scheduling, and communication is completed successfully.

What you’ll do:

• Manage externship placements by confirming site assignments, scheduling interviews (if required), and setting student start dates.

• Ensure student compliance with onboarding requirements, including background checks, drug screens, and vaccinations.

• Act as the primary point of contact for students and externship sites, providing updates and addressing concerns.

• Build and maintain strong relationships with externship sites by understanding their capacity, preferences, and onboarding processes.

• Maintain accurate records in internal dashboards, tracking student progress and site availability.

This Job Is for You If You:

• Have 2+ years of experience working in a higher education institution coordinating externships, or account management experience in the healthcare industry.

• Have Front, and/or Google Suite experience

• Have Medical Assistant experience

• Are self motivated and able to learn quickly and independently

• Have strong communication skills and high attention to detail

What You’ll Need:

• A reliable computer that can handle multi-tasking among many online tools and video-conferencing software.

• High-speed internet.

• A quiet, professional workspace.

At Stepful, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.