Customer Service Agent

Rexburg Standard Journal is looking for a friendly and proactive Customer Service Agent to join our team. In this role, you will be the first point of contact for our clients, helping them with inquiries and providing solutions to ensure a positive experience with our services. You will engage with customers through various channels including phone, email, and chat to assist with their questions, account issues, and subscriptions. Your ability to listen attentively, empathize with customers, and resolve problems quickly will be key to fostering lasting relationships and maintaining satisfaction. The ideal candidate will have excellent communication skills, a strong commitment to customer service, and the flexibility to adapt to diverse situations. This is an exciting opportunity to be part of a dedicated team that values customer care and strives to exceed expectations.

Responsibilities

• Respond to customer inquiries and provide accurate information regarding services, subscriptions, and account-related issues.
• Assist customers in troubleshooting and resolving service-related problems efficiently.
• Document and track customer interactions and feedback in our support system.
• Educate customers on available services and features to enhance their experience.
• Collaborate with other departments to escalate complex issues and ensure timely resolutions.
• Contribute to a positive team environment by actively participating in team meetings and training sessions.
• Maintain up-to-date knowledge of company products, services, and promotions.

• High school diploma or equivalent required; some college education preferred.
• Previous experience in customer service or a related role is highly desirable.
• Strong verbal and written communication skills.
• Ability to handle inquiries with patience and professionalism.
• Proficient in using computers and customer relationship management (CRM) software.
• Strong multitasking skills and the ability to work in a fast-paced environment.
• Flexibility to work varying shifts as needed.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Training & Development
• Work From Home