Manager- Refurbish Management (Korean Speaking)

Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.

People | Excellence | Change | Integrity | Co-prosperity


Position Overview
The Manager of Refurbish Management is responsible for the overall strategy, performance, and governance of the external repair vendor ecosystem. This role provides leadership and direction to ensure that third-party repair operations align with company goals, meet quality and cost standards, and support customer satisfaction objectives.

Role and Responsibilities

• Define and lead the overall strategy for external repair operations, including vendor process, capacity planning, and service expansion.
• Set performance targets and operational goals aligned with business objectives.
• Review and conduct self-assessment on Refurbish repair operation process
• Monitor process execution and ensure alignment with standard process
• Manage a long-term, customer focused plan, create timeline and define key success indicators that support organizational goals
• Provide operation guidance to vendors and ensure the operation KPI is met
• Coordinate and develop cooperation and support from key business owners and stakeholders
• Work cross-functionally with other departments to roll out new processes
• Ensure inter-department priorities are aligned and make sure that management group has all information for making decisions
• Ensure completion of tasks and seek the final decision from management
• Lead tactical plans to meet business objectives
• Responsible for routine or standard technical problems and responds to standard requests from internal and external customers

Skills and Qualifications

• Bachelor’s degree required
• 6-8 years of job-related experience
• Experience with MS Office including but not limited to, Excel, Word, and Access
• Experience conducting internal and third-party audits required
• Strong analytical skills with the ability to develop and create original analysis
• Strong interpersonal and consensus building skills

Preferred Qualifications:

• Bilingual in Korean is highly preferred
• Prior experience in production and/or 3 PL management (Outsourcing)

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.