CX Specialist

Are you passionate about AI? 🤖

At Satori Analytics, we aim to change the world one algorithm at a time by bringing clarity to global brands thought Data & AI. From cloud-based ecosystems for fintech to predictive models for airlines, our cutting-edge solutions cover the entire data lifecycle—from ingestion to AI applications.

As a fast-growing scale-up, our team of 100+ tech specialists—including Data Engineers, Data Scientists, AI engineers and more—delivers innovative analytics solutions across industries like FMCG, retail, manufacturing and FSI. Join us as we lead the data revolution in South-Eastern Europe and beyond!

What Your Day Might Look Like:

• Lead end-to-end delivery of CX initiatives across key accounts.
• Translate business goals into actionable CRM and customer journey strategies.
• Assess CRM ecosystems (data flows, tech stack, segmentation, consent management) to spot opportunities and gaps.
• Design and implement omnichannel journeys across email, web, mobile, and in-store experiences.
• Drive performance through personalization, A/B testing, and lifecycle automations.
• Act as a client advisor, aligning teams (data, tech, marketing) and communicating clearly across touchpoints.
• Support pre-sales efforts and help grow existing accounts.

Your Superpowers 🚀:

• 3–5 years of hands-on experience in CRM, customer journeys, or digital marketing.
• Strong familiarity with Salesforce Marketing Cloud or similar tools.
• Solid grasp of marketing data flows, KPIs, and platform integrations.
• Comfortable with SQL and customer data platforms.
• Clear communicator in Greek and English, with a consulting mindset.
• Agile team experience and the ability to manage multiple priorities.

Bonus Points for:

• Experience with loyalty programs or CRM maturity assessments.
• Salesforce MC Admin certification.
• Exposure to GA, Tableau, PowerBI, or similar analytics tools.
• Background in retail, FMCG, or e-commerce.

Perks on Perks:

• Competitive salary and hybrid work model – come hang out in our Athens office or work remotely from anywhere in European economic Area (EU, Switzerland etc.) or UK (up to 6 weeks per year).
• Training budget to level up your skills from the top tech partners in the market (Microsoft, AWS, Salesforce, Databricks etc.) – whether it’s certifications or courses, we’ve got you covered.
• Private insurance, top-tier tech gear, and the chance to work with a stellar crew.

Ready to create some data magic with us? Hit that apply button and let’s get started.