Contact Center / SIP Engineer

Summary

We're seeking a Contact Center Integration Engineer to build and maintain seamless communications infrastructure between our AI platform and various contact center solutions. You'll be instrumental in ensuring our platform can effectively integrate with any contact center system our clients use, enabling automated loan servicing communications at scale. This role is crucial in enabling us to deliver reliable, compliant, and efficient customer service solutions to millions of borrowers.

Responsibilities

• Design, implement, and maintain SIP/VoIP integrations between our AI platform and customer contact center systems (Alvaria UIP, LiveVox, Cisco, Genesys, etc)

• Configure and manage telecommunications infrastructure to ensure high availability and quality of service for voice communications

• Troubleshoot network, latency, and voice quality issues across different contact center integrations

• Create and maintain API integrations between our platform and client contact center solutions

• Collaborate with external customers and our engineering team to implement seamless integrations

Requirements

• 2+ years of experience with SIP, WebRTC, and VoIP, nailed-up connections

• Prior experience integrating with Alvaria UIP, LiveVox, Cisco, Genesys

• Excellent customer communication — integration speed is crucial

• Proficiency in troubleshooting network and voice quality issues

• Familiarity with cloud telephony services and infrastructure

• Strong debugging and problem-solving skills

• Experience with Python and Go

• 4 days in-person in San Francisco

About Us

Salient is building the future of consumer loan servicing, starting by transforming the auto lending industry. Since our September 2023 launch, we've:

• Scaled to more than $10M in ARR

• Partnered with some of the largest consumer lenders in America

• Cash flow positive

• Raised $65m in funding

• Interfaced with more than 2 million unique US consumers

• Processed over $150M in cash transactions

• Prevented $30M in fraud

• Identified 35k+ CFPB violations

• In-person office culture in San Francisco, CA

Backed by top-tier investors including Andreessen Horowitz, Matrix, General Catalyst, and Y Combinator.