Senior Development Support Engineer

Embark on a transformative career with Safran Passenger Innovations, where we are forging an unparalleled in-flight entertainment ecosystem. As an innovative company we design and engineer world-class In-Flight Entertainment and Connectivity (IFEC) solutions. Our products are constantly evolving, solving complex media distribution, playback, and networking problems in a secure, demanding on-wing environment. Safran IFEC products are utilized by many of the world’s premier air carriers. Step aboard and help us by creating the best in-flight experiences for today and beyond!

Job Summary:

The Senior Development Support Engineer assists the electrical, mechanical, and software engineers during the product development process, as well as planning and performing independent projects. The Senior Development Support Engineer acts as an interface between the Development Engineering, Manufacturing, and Repair departments. This encompasses designing and supporting high level prototype and test equipment, qualifying new COTS and custom devices, troubleshooting failures, and recommending alterations and enhancements to improve quality of products and/or procedures. In addition, the Senior Development Support Engineer may travel to customer sites for on-location troubleshooting and repair, contract manufacturers for assistance in establishing and maintaining their equipment, and trade shows for setup/teardown. 

Duties and Responsibilities:

• Work with hardware and software engineers in defining Acceptance Test, Product Verification Test, Manufacturing Test, and Environmental Stress Screening philosophies and architectures 
• Design equipment needed to support testing.  Hardware may consist of cables, custom electronics, PC interface adapters, standard instrumentation, and custom test fixtures 
• Purchase, assemble or arrange assembly of test equipment 
• Test and refine equipment design as necessary 
• Document the system and individual pieces of equipment so that the setup may be replicated for factory use or sale to end customers 
• Work with hardware and software engineers during Qualification and new product introduction to ensure installation and operation of test equipment 
• Provide assistance to the Production and Repair departments in performing product failure analysis and similar evaluations in order to determine how to improve product reliability 
• Travel to customer or remote manufacturing sites as needed  
• Represent the company at tradeshows and other related events with product demonstration designs, in support of the Sales and Marketing department 
• Perform other job-related duties as assigned 

• Associate’s Degree or equivalent experience in a related field 
• 6+ years of experience working in a similar role 
• Intimately familiar with all aspects of systems involving complex circuits, cables, power supplies, and mechanical components 
• Working familiarity with embedded operating systems, networking technologies, and communication protocols 
• Experience in designing equipment utilized in engineering and production test 
• Knowledge of manufacturing processes, and related quality control standards 
• Experience with domestic or overseas contract manufacturers 
• Solid working knowledge of PCB fabrication and assembly processes 
• Skilled in the use of test equipment (oscilloscopes, DVMs) and tools such as soldering equipment 
• Proven track record in meeting project goals and objectives 

The starting pay range for this position is $73,700 to $88,400 per year however, base pay offered may vary depending on the level of the position, skills, experience, job-related knowledge, and location.

In addition to a comprehensive package of health benefits that include company contributions, Safran Passenger Innovations offers a variety of additional benefits and perks to enhance your work-life balance experience including but not limited to:

• A home allowance to elevate your home workspace
• Discretionary bonus program
• Future financial security with a 401(k) program with company match
• Paid time off covering vacations, personal time off and sick days, capped off by an exciting year-end holiday shutdown
• Embraced flexibility with our alternative work schedule (9/80) to navigate your workweeks with every other Friday off