Customs & Customer Experience Specialist

REPA is Europe's leading distributor of spare parts for foodservice and refrigeration equipment, coffee and vending machines, and a trusted partner to OEMs, delivering the right part at the right time. With the world's largest inventory of in-stock original and universal spare parts, consumables and accessories, and a state-of-the-art network of automated fulfillment centers across Europe and beyond, REPA ensures the fastest delivery times in the industry. REPA is the European division of Parts Town Unlimited. 

As part of our continued global expansion, REPA Middle East, fully operational from Autumn, will serve as our regional hub with a fulfillment center and offices. This new branch will play a key strategic role in leading our commercial development across the Middle East and neighboring regions.

We are seeking a highly skilled and customer-oriented Customs & Customer Experience Specialist to join our team. You will play a key role in managing customs documentation and compliance processes while ensuring excellent service delivery by managing customer inquiries, processing orders and supporting our internal teams. If you’re a great communicator, thrive in a fast-paced environment, and are detail-oriented, this position is for you.

Key Responsibilities

• Prepare, review and ensure compliance of all customs documentation for shipments (including declarations, certificates of origin)
• Coordinate with customs brokers, freight forwarders, and regulatory authorities to facilitate smooth customs clearance
• Coordinate with the shipper and freight forwarders to obtain required documents
• Manage customer communications via phone and email with professionalism and empathy 
• Process orders promptly and accurately, providing regular updates to customers 
• Identify potential sales leads and coordinate with the external Sales team
• Contact suppliers to confirm stock and pricing, ensuring transparency with clients
• Resolve customer concerns efficiently and politely 
• Use technical documentation (e.g., exploded views) to identify part numbers and collaborate with the Technical team when needed 

• High school diploma or degree in Economics or similar field
• Experience in customer service or sales, specifically in the GCC region 
• Expertise in export processes, particularly from UAE free zones to the GCC region
• Strong customer-oriented thinking and approach
• Strong problem-solving skills and customer focus
• Fluency in English (Arabic is a plus)
• High level of initiative, team player and able to work independently
• Well - organized with the ability to prioritize workload effectively
• Proficient in MS Office; ERP knowledge is an advantage

Office location

Jebel Ali Free Zone, W3VX+343 - Mina Jebel Ali - Jabal Ali Industrial Second - Dubai - Emirati Arabi Uniti

What we offer

• Informal atmosphere, international work environment with real growth opportunities
• A close-knit, agile local team where your voice matters 
• Continuous training and professional development support
• Housing and transportation allowance
• Full-time role, Monday to Friday (8 hours)