Customer Service Representative

Position Summary:

We are looking for a reliable and empathetic Customer Service Coordinator to support our healthcare team by handling patient communications, managing schedules, and coordinating appointments. This role plays a key part in ensuring a smooth and positive experience for patients from first contact through follow-up care.

Key Responsibilities:

• Communicate with patients via phone, email, or text to schedule, confirm, reschedule, or cancel appointments.
• Provide courteous and informative responses to patient inquiries.
• Coordinate with healthcare providers to align appointment schedules and availability.
• Follow up with patients who missed appointments or have not yet scheduled.
• Maintain accurate and up-to-date records in the scheduling or EMR system.
• Handle sensitive patient information with confidentiality and care.
• Support administrative tasks such as sending appointment reminders or intake forms.
• Work collaboratively with internal clinical teams to ensure proper patient flow and communication.

Qualifications:

• At least 2-3 years of experience in customer service, preferably in a healthcare setting.
• Strong spoken and written English skills with a neutral or minimal accent.
• Familiarity with EMR/EHR systems is a plus.
• Proficient in scheduling tools, email, and spreadsheets.
• Patient, empathetic, and able to handle sensitive interactions with professionalism.
• Highly organized with strong attention to detail.
• Comfortable working remotely and managing tasks independently.

This is a 100% Remote Work

Full time

$5/hr