Systems Support Specialist, Global Effectiveness Operations

About our Team 

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.  

About the role

The System Support Specialist will provide support for enablement platforms owned by Global Effectiveness Operations. This role will work closely with the system admins to ensure smooth system functionality, assist with user support, generate reports, and contribute to the platform’s operational efficiency. 

Responsibilities 

• Assist with user access management, including adding, deactivating, or updating user accounts and tracking license usage as directed. 

• Assist with configuration of spots and templates, such as updating layouts or applying predefined settings as directed. 

• Support user onboarding by preparing training materials, checklists, or quick guides and distributing resources for training sessions. 

• Respond to basic user inquiries about usage 

• Help maintain governance standards by checking naming conventions, tagging, and content organization, and assist in archiving outdated materials. 

• Support collaboration with marketing, sales, and enablement teams by assisting with content uploads, updates, and system tasks. 

• Compile basic reports on system usage, content engagement, or user feedback to support platform improvements. 

• Assist in content audits by identifying unused or outdated content and generating simple audit reports. 

• Monitor system notifications and alerts, reporting issues to the Content System Manager and assisting with minor resolutions. 

Requirements 

• Associate’s degree or equivalent work experience (1-2 years) in a related field (e.g., business, technology, or communications). 

• Strong organizational and communication skills, with the ability to engage effectively with sales, marketing, and technical teams. 

• Basic technical aptitude and a capacity to learn a sales enablement system 

• Ability to follow instructions, work collaboratively, and meet deadlines in a fast-paced environment. 

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic data analytics tools. 

• Eagerness to learn, adapt, and contribute to a dynamic team. 

• Prior experience in customer support, administrative roles, or content management is a plus. 

• Familiarity with sales processes and tools like Salesforce, LMS, or Highspot is a plus. 

Additional Information 

• The shift for this position will align with U.S East coast business hours, (8am-5pm) with some flexibility (Noon-8pm, 1pm-9pm, 2pm-10pm). Onboarding hours may require exact alignment with U.S. Eastern time). 

• The position requires collaboration with global teams and external vendors, necessitating strong English communication skills. 

• Location: South Africa (Johannesburg or Cape Town). The role is home-based, but candidates may need to report to the office if local technical issues or load shedding issues arise. 

• As this is a remote position, the candidate’s home environment should support a productive and effective workspace. 

Work in a way that works for you  

-We promote a healthy work/life balance across the organization.   

-We offer an appealing working prospect for our people.   

-With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.  

-Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.  

About the Business  

RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organizations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com  

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, colour, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.