Solutions Engineer

About Promptfoo

Promptfoo is the leading AI security testing platform, helping 80,000+ developers build secure, reliable AI applications.

Backed by Andreessen Horowitz, we help the world’s largest enterprises adapt AI-specific pentesting techniques to your application, providing automated red teaming, vulnerability scanning, and continuous monitoring for LLM-based systems.

The Role

We’re adding our first dedicated Solutions Engineer to keep pace with inbound demand.

You’ll be the bridge between prospects, customers, and our product team - jumping on technical calls daily, unblocking POCs, and turning field insights into product improvements.

What You'll Do

Customer Success (60%)

• Take 5+ customer calls per week, solving technical challenges and helping them implement Promptfoo

• Provide post-deployment support to ensure customers are seeing value

• Create technical demos and videos showcasing Promptfoo capabilities

• Be the voice of the customer internally

Technical Support & Operations (30%)

• Triage and respond to customer support inquiries

• Troubleshoot customer implementations involving JavaScript/Python, Docker, and various enterprise environments

• Write and maintain technical documentation that helps customers self-serve

Growth & Evangelism (10%)

• Identify opportunities to expand Promptfoo usage within existing accounts

• Contribute to technical content that showcases best practices

• Participate in customer webinars and technical workshops

What We're Looking For

Must-Haves

• Technical Proficiency: Strong coding skills in JavaScript or Python, comfortable with Docker, databases, and enterprise infra

• Problem Solving: It’s not always easy - ability to debug complex technical issues and think creatively about real-world solutions

• Customer Empathy: Genuine desire to help customers succeed and ability to translate technical concepts

• Self-Guided: Does great with minimal supervision and can prioritize across many small tasks throughout the day

• Communication: Exceptional written and verbal communication skills

Nice-to-Haves

• Used Promptfoo

• Experience with LLM applications, AI security, or developer tools

• Background in security, particularly application security or red teaming

• Previous experience in technical customer success or solutions engineering roles

What Makes This Role Unique

• High Autonomy: You'll own the entire customer technical journey with significant freedom in how you approach problems

• Variety: No two days are the same

• Impact: You’re helping the world’s largest companies secure their AI. You’ll also have direct influence on product direction based on customer feedback

• Learning: Work at the cutting edge of AI security with exposure to how leading companies