Customer Service Representative

Description

Customer Service Representative

About Us:

Premier Private Jets is a distinguished provider of comprehensive business aviation services, including Charter, Maintenance, Repair, and Overhaul (MRO) [PremierMRO], and Fixed Base Operations (FBO) [PremierFBO]. With a commitment to excellence, we ensure our clients receive unparalleled service across all divisions.

We are seeking a proactive, customer service focus and results orientated Customer Service Representative at our MI FBO location. 

Responsibilities:

• Provide assistance to customers relating to concierge service, rental cars and hotel accommodations,
• Confirm catering orders for inbound/outbound flights,
• Provide ground transportation for pilots/customers,
• Answer multi-line company switchboard and route calls accordingly
• Use Unicom communication system,
• Schedule aircraft arrivals and departures and coordinate with Line Service,
• Maintain scheduling for lobby area and conference rooms,
• Maintain serviceability of aircraft linens and dishware,
• Dispatch and receive fuel orders,
• Enter fuel and service tickets
• Service and stock office and kitchen supplies,
• Maintain security access to ramp, hangar, and offices,
• Adhere to company Policy and Procedure Manual,
• Demonstrate loyalty to company and confidentiality when dealing with and/or communicating with and/or customers, competitors, and vendors,
• Demonstrate professional and positive attitude, especially in adverse situations
• Maintains Customer Service desk in a clean, professional, safe, and organized manner.

Benefits:

• Health, vision, dental and life insurance
• Supplemental life insurance
• Long term/short term disability insurance
• Paid time off, sick days, holidays
• 401K with company match

Requirements

Qualifications:

• Must have at least 1-2 years of solid face-to-face Customer Service experience,
• College degree preferred
• Must have considerable first-class customer service skills
• Must be able to work any shift including weekends and holidays
• Must have valid Driver’s License
• Must be able to obtain airport badge/ pass background check
• Must be able to take/pass a pre-employment drug screening
• FBO experience preferred, but not required