Polish Speaking Customer Service for Online Retail Department

Patrique Mercier Recruitment is excited to present an opportunity for a Polish Speaking Customer Service Representative for our Online Retail Department. In this essential role, you will support Polish-speaking customers by assisting them with inquiries related to products, orders, and overall shopping experiences. Your focus on customer satisfaction and ability to resolve issues will ensure a positive shopping experience for our clients. If you are fluent in Polish and thrive in a customer-centric environment, we would love to hear from you!

Responsibilities

• Provide exceptional customer service to Polish-speaking clients through various communication channels including phone, email, and chat.
• Assist customers with inquiries regarding products, order status, returns, and site navigation.
• Accurately document customer interactions in the CRM system for effective tracking and follow-ups.
• Collaborate with internal teams to resolve customer issues in a timely manner.
• Stay updated on product knowledge and company promotions to assist customers effectively.
• Build and maintain strong customer relationships to encourage loyalty and repeat business.

• Fluency in Polish and English; knowledge of additional languages is a plus.
• Prior experience in customer service, preferably in online retail or e-commerce.
• Strong communication skills with a focus on customer experience.
• Proficient in using CRM systems and basic computer applications.
• Detail-oriented with excellent organizational skills.
• Able to work both independently and collaboratively within a team.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras