Italian Speaking Customer Support for Subscription-Based Services Department

Patrique Mercier Recruitment is proud to offer an exciting opportunity for an Italian Speaking Customer Support Representative in the Subscription-Based Services Department. In this role, you will provide exceptional service to Italian-speaking customers, assisting them with their inquiries regarding subscription services, account management, and any related issues. Your expertise and customer-oriented approach will play a crucial role in ensuring customer satisfaction and loyalty. If you are passionate about helping customers and enjoy working in a dynamic environment, we want to hear from you!

Responsibilities

• Provide high-quality customer support to Italian-speaking clients across various communication channels, including phone, email, and chat.
• Assist customers with questions about subscription services, billing inquiries, and account updates.
• Resolve customer complaints and issues efficiently to exceed expectations.
• Maintain accurate documentation of customer interactions within the CRM system.
• Work collaboratively with internal teams to enhance service delivery and respond to customer needs.
• Stay informed about product features, updates, and industry trends to provide knowledgeable support.

• Fluency in Italian and English; knowledge of additional languages is an asset.
• Previous experience in customer support, particularly in subscription-based services or related fields.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Familiarity with CRM systems and strong computer skills.
• Ability to work well in a fast-paced environment, both independently and as part of a team.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras