Italian Speaking Customer Support for Home Entertainment Systems Department

Patrique Mercier Recruitment is excited to announce a position for an Italian Speaking Customer Support Representative for the Home Entertainment Systems Department. In this role, you will assist Italian-speaking customers with inquiries and support related to home entertainment products. Your expertise in customer service and passion for technology will be crucial in providing an exceptional customer experience. If you’re a tech enthusiast who enjoys helping others, we would love to hear from you!

Responsibilities

• Provide high-quality customer support to Italian-speaking clients via phone, email, and chat regarding home entertainment systems.
• Assist customers with product inquiries, troubleshooting, and installation support.
• Effectively handle and resolve customer complaints to ensure a positive experience.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to facilitate effective solutions and enhance service delivery.
• Stay updated on product knowledge and industry trends to provide informed support.

• Fluency in Italian and English; proficiency in additional languages is an advantage.
• Previous experience in customer support, especially within the home entertainment or technology sectors.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with a customer-centric approach.
• Familiarity with CRM systems and standard office applications.
• A genuine interest in home entertainment systems and technology.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras