Italian Speaking Customer Support for Virtual Job & Freelance Platforms Departme

Patrique Mercier Recruitment PT is excited to present a rewarding opportunity for an Italian Speaking Customer Support representative for our Virtual Job & Freelance Platforms department. With our motto 'With a new dawn comes your Next Job!', we are dedicated to matching talented professionals with careers that inspire and empower. In this role, you will play a crucial part in assisting Italian-speaking users navigating our virtual job and freelance platforms, helping them with inquiries, troubleshooting issues, and enhancing their overall experience. If you are passionate about customer support and eager to contribute to the gig economy, we invite you to join our dynamic team!

Responsibilities

• Provide exceptional customer support to Italian-speaking users of the virtual job and freelance platforms.
• Assist customers with inquiries related to platform functionalities, job opportunities, and account management.
• Resolve customer complaints and issues in a timely and professional manner.
• Document interactions with users and relay valuable feedback to improve platform services.
• Collaborate with cross-functional teams to enhance user experiences and address common concerns.
• Stay updated on platform features and services to provide accurate information and assistance.
• Encourage user engagement and assist with onboarding processes for new platform users.

• Fluency in Italian and English, both written and spoken.
• Experience in customer service, preferably within online platforms or tech-related roles.
• Strong communication skills and a customer-focused mindset.
• Excellent problem-solving abilities and a knack for troubleshooting.
• Familiarity with customer support software and CRM systems is a plus.
• Ability to work independently in a remote environment while managing priorities effectively.
• A proactive approach to customer care and a passion for helping others succeed in their freelance journeys.

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors
• Private Health Insurance
• Training & Development
• Meal vouchers - Subsidized Meals