VP, CE Future Readiness, Launch, and Field Operations

Band

Level 8

 

Job Description Summary

#LI-Remote

This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result.

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

Company will not sponsor visas for this position.

The VP, Customer Engagement Strategy, Launch & Field Operations is accountable for shaping and executing an integrated customer engagement strategy that spans virtual and field-based models, go-to-market planning, and operational excellence. This role will lead the transformation of how we engage customers across therapeutic areas, leveraging market insights, digital innovation, and agile operations to drive impact.

As a key advisor to the Chief Customer Engagement Officer and a member of the CE Leadership Team, this role will drive alignment across strategy, operations, and execution to deliver superior customer experiences and business outcomes.

 

Job Description

Key Responsibilities:

• The role combines strategic foresight with executional rigor, overseeing development of a future-focused customer engagement strategy in collaboration with cross-functional partners.
• Designing and scale-up of innovative virtual engagement models and talent strategies.
• Optimization of field operations, including asset management, field effectiveness, and GTM planning.
• Continuous improvement of operational processes to enhance speed, quality, and adaptability.
• As a key advisor to the Chief Customer Engagement Officer and a member of the CE Leadership Team, this role will drive alignment across strategy, operations, and execution to deliver superior customer experiences and business outcomes
• Strategic Leadership & Transformation
  Lead the development and execution of an integrated customer engagement strategy—spanning virtual and field-based models—aligned with future market trends, customer needs, and business objectives. Oversee transformation initiatives across the Customer Engagement (CE) function, including proof-of-concept innovations, GTM evolution, and field deployment strategies.
• Operational Excellence & Field Effectiveness, oversee end-to-end field operations including Sales Planning, Incentive Compensation, Field Asset Management, Operational Enablement, and Field Force Effectiveness.
• Drive continuous improvement in processes and governance to enhance speed, quality, and adaptability across the CE organization.
• Resource Planning & ROI Optimization, own resource allocation strategy, ensuring optimal coverage, ROI, and responsiveness to market dynamics. Collaborate with Sales, Finance, HR, and Analytics to align resources with national sales targets and business priorities.
• Cross-Functional Collaboration & Innovation, build strong partnerships across CE, Marketing, Access, Medical, IDS and Integrated Marketing to ensure a cohesive and innovative engagement model. Foster a culture of experimentation, knowledge sharing, and best practice dissemination.
• Culture, Compliance & People Leadership, lead and develop a diverse team of ~120 associates across the U.S. and India. Create an inclusive, patient-focused culture grounded in Novartis Values & Behaviors.
• Ensure full compliance with the Novartis Code of Ethics and all relevant policies and procedures.

Essential Requirements:  

• Bachelor’s degree required, advanced degree a plus. Preferred: 4+ years within a significant consultancy group (e.g. McKinsey, BCG, Bain). MBA
• 10+ years of progressive experience in pharmaceutical, biotech, healthcare, or healthcare consulting, including leadership across at least two cross-functional domains such as sales, marketing, market access, or operations.
• Proven ability to translate strategy into execution, with 3+ years of experience in project management and leading complex, cross-functional initiatives that deliver measurable business impact.
• Demonstrated success in attracting, developing, and retaining diverse, high-performing teams. Strong leadership in building specialty sales or account management teams and fostering an unbossed, collaborative culture.
• Strong strategic, critical thinking, and decision-making skills. Skilled in leveraging anticipatory analytics, financial acumen, and competitive insights to drive performance. Deep understanding of U.S. market access dynamics, including payer landscape, buy-and-bill models, and specialty pharmacy.
• Experience managing large, complex budgets and contributing to brand launch and commercialization processes

COVID-19 Vaccine Policy (customer-facing roles only): While Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer-facing roles must adhere to and comply with customers’ (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Novartis will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions. Please send accommodation requests to Eh.occupationalhealth@novartis.com.

Novartis Compensation Summary:

The salary for this position is expected to range between $261,100 and $484,900 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.

 

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

 

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an e-mail to tas.nacomms@novartis.com call +1 (877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

https://www.novartis.com/careers/careers-research/notice-all-applicants-us-job-openings

 

Salary Range

$274,400.00 - $509,600.00

 

Skills Desired

Customer Engagement, Customer Requirements, Customer Service, E-Learning, Employee Onboarding, Microsoft Access, Procurement, Promotion Marketing, Sales Targets, Selling Skills, Technical Skills