Director, Client Success  

Job Summary:

Nexxen is seeking a strategic and experienced Director of Client Success to lead and grow our Managed Service business (Direct IO). In this hands-on leadership role, you will manage a high-performing team of Client Success Managers—including both individual contributors and people managers—focused on delivering exceptional client experiences, maximizing retention, and accelerating revenue growth.

Reporting to the Regional VP, you will be a proactive, solution-oriented leader with a strong sales and operator mindset who uplifts the team, brings fresh ideas, and builds lasting client relationships. You’ll collaborate cross-functionally across Sales, Product, Marketing, Operations, Finance, and Legal to maximize client value and align client success strategies with business goals, driving measurable impact and growth in a fast-paced digital advertising environment.

What You’ll Do

· Lead and Develop: Manage and grow a high-performing Client Success team of 8–10, including both people managers and individual contributors, through coaching and a culture of continuous learning, accountability, and excellence.

· Strategic Consulting: Empower the team to act as trusted advisors, guiding clients toward business goals through data-driven media strategies and a customer-first mindset.

· Drive Growth: Oversee client relationships throughout the campaign lifecycle, focusing on retention, upsell opportunities, and revenue growth through strategic planning and proactive issue resolution.

· Operational Excellence: Design and implement scalable workflows and operational best practices to increase efficiency, team effectiveness, consistency, and client impact.

· Problem Solve & Represent: Act as a senior escalation point for complex client issues and represent Client Success in executive-level client meetings and strategic planning sessions.

· Collaborate Cross-Functionally: Partner across departments to ensure alignment between client needs, Nexxen’s offerings, and strategic business priorities.

· Data-Led Decisions: Use data and insights to track KPIs, identify performance trends, and drive informed decision-making.

· Executive Communication: Provide regular reporting updates to the Regional VP on team performance, client metrics, emerging trends, risks, and growth opportunities.

· Product Mastery: Maintain deep knowledge of Nexxen’s full product suite across channels to maximize client value.

· Deliver Results: Execute your strategy to deliver measurable gains in client satisfaction, revenue growth, renewal rates, upsells, and revenue targets.

What You Bring

· 8+ years of experience in advertising, ad tech, or digital media, with a strong background in client services, account management, or media sales.

· 3+ years managing teams, including experience leading people managers, with a proven record of hiring, mentoring, motivating and scaling talent.

· Demonstrated success managing large-scale strategic accounts and campaign budgets ($100M+), with clear success in revenue growth and client retention.

· Expertise in programmatic advertising, CTV, and digital media platforms.

· Strong analytical, communication and cross-functional collaboration skills, with the ability to influence internal and external stakeholders.

· Strategic thinker with strong decision-making, planning, and organizational skills—grounded in operational rigor and a bias for action.

· Highly collaborative and proactive, with a continuous improvement mindset focused on innovation and scalable success.

· Bachelor’s degree or equivalent experience preferred.

In support of pay transparency and equity, the minimum and maximum full-time annual base salary for this role in NY is $125,000 - 150,000 the time of posting. While this is our reasonable expectation this is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. We offer a variety of benefits including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, discretionary time off, and company-paid holidays. The specific programs and options available will vary depending on the state, start date, and employment type. Our Talent Acquisition team will be happy to answer any questions you may have. 

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