Netskope seeks a strategic Director, IT Products reporting to the CIO to lead the vision, strategy, and execution for critical Quote-to-Cash (QTC), Finance, and Legal capabilities. This leader will embody Profound Ownership, driving the evolution and modernization of systems and processes through methodical process improvement, value stream mapping, and automation to enable Netskope's efficient scaling. Operating within Netskope's hybrid IT Product Operating Model (Scrum and Scaled Agile), this role demands deep enterprise application expertise, strong product management discipline, and C-suite stakeholder alignment. The ideal candidate takes full ownership of outcomes, delivering scalable, customer-centric solutions via iterative value delivery and continuous improvement.

• Strategic Leadership & Stakeholder Management:

  • Strategy & Vision: Define, own, and take ultimate responsibility for the QTC, Finance, and Legal systems roadmap, aligning with business goals, mitigating risks, and ensuring a forward-looking, scalable architecture.
  • Senior Stakeholder Engagement: Partner with and influence senior leadership (Director to C-suite) and business partners, facilitating strategic alignment ceremonies for priorities, funding, and roadmap validation.
  • Value Stream Optimization: Act as the primary IT strategic partner for QTC, Finance, and Legal. Employ value stream mapping and methodical process analysis to identify opportunities for enhancement, foster cross-functional collaboration, manage dependencies, and optimize end-to-end value streams for scalability and efficiency.
  • IT Product Operating Model Leadership: Drive strategic execution per Netskope's model, leading planning and championing agile principles (Scrum, Scaled Agile) and a product-centric culture. Evolve strategies for continuous system and process modernization to support scaling and future growth.

  Quote-to-Cash (QTC) Systems & Processes:

  • Roadmap & Delivery: Lead the iterative development and delivery of the QTC systems strategy and roadmap (e.g., Salesforce Sales Cloud, Salesforce CPQ, Netsuite, CLM), driving the continuous modernization of system components.
  • Process Optimization & Scalability: Methodically improve and automate QTC processes using lean-agile principles to reduce waste and enhance operational flow through process optimization, enabling efficient scaling.
  • System Implementation: Direct the evaluation, selection, and enhancement of QTC applications (esp. Salesforce, Salesforce CPQ, Netsuite), ensuring simple, clear solutions that support a modern architecture and integrate seamlessly.
  • Business Partnership: Deeply understand stakeholder needs through continuous feedback (Sprint Reviews, syncs), gathering requirements and iteratively solving business problems.
  • Data Integrity & Reporting: Uphold data quality standards and oversee reporting/analytics for data-driven agile decisions.
  • Vendor Management: Strategically manage QTC software vendor relationships and accountability.

  Finance & Legal Systems & Processes:

  • Roadmap & Delivery: Lead the iterative development and delivery of the Finance and Legal systems strategy and roadmap (e.g., Netsuite, FP&A tools, procurement, LegalTech), including system modernization and continuous improvement plans.
  • Process Automation & Efficiency: Own the implementation of automation to streamline finance and legal processes, focusing on enhancing efficiency across all areas to ensure scalability.
  • System Implementation & Integration: Direct Finance and Legal application implementation and optimization, ensuring successful adoption and a progressively modern system landscape.
  • Compliance & Security: Ensure all systems and processes adhere to compliance (SOX, GDPR) and security standards within the agile lifecycle.
  • Business Partnership: Collaborate with Finance, Accounting, Tax, Treasury, and Legal leadership to deliver scalable solutions iteratively.
  • Data Management & Analytics: Support data governance and enable analytics for agile decision-making.
  • Vendor Management: Manage Finance and Legal technology vendor relationships and accountability.

  General Product & Team Leadership (Empowered, Agile Leadership):

  • Team Leadership: Build, mentor, and lead a high-performing team of IT Product Owners and squads, fostering a culture of profound ownership, accountability, and continuous improvement aligned with Agile and product-led principles. Empower decentralized decision-making.
  • Agile Coaching: Act as a key leader in agile transformation, coaching teams and stakeholders, and removing impediments to squad productivity.
  • Change Leadership: Drive effective change management for new systems and processes within the IT Product Operating Model.
  • Budget & Resource Management: Oversee budgets and resources, aligning with strategic priorities and agile funding.
  • Industry Expertise: Maintain strong knowledge of industry best practices, agile methodologies, and relevant system trends.

• 12+ years in IT product management or business systems leadership with a history of outcome ownership.
• Proven leadership in an Agile operating model (Scrum, Kanban, Scaled Agile), delivering solutions and driving process modernization in evolving enterprise environments.
• Deep experience implementing or leading within an IT Product Operating Model (product-centric, cross-functional teams, value streams).
• 7+ years direct QTC experience with expertise in Salesforce Sales Cloud, Salesforce CPQ, and Netsuite; experience with Zuora, Apttus, Conga valuable. Track record of successful agile QTC transformations.
• Extensive experience with Finance (Netsuite, SAP, Oracle), HRIS (Workday), recruiting (Greenhouse), FP&A (Adaptive Insights), and Legal Tech, including modernization.
• Led multiple large-scale, complex system implementations and transformations with C-suite visibility in an agile context.
• Experience in a fast-paced, high-growth global B2B SaaS company (hardware/services experience a plus), driving process improvements for scale.
• Significant experience reporting to and interacting with CIO/C-suite.

Preferred Qualifications: 

• Deep hands-on experience/certifications in Salesforce Sales Cloud, Salesforce CPQ, Netsuite (QTC/ERP).
• Experience with Anaplan, major CLM solutions, iPaaS (Celigo, Workato).
• In-depth knowledge of SOX, GDPR.
• Relevant certifications (PMP, PgMP, SAFe, CSPO, Agile Coaching, Change Management)

• Bachelor's in IT, CS, Business, Finance, or related; MBA/advanced degree preferred.

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