End User Services Manager

Natcast (short for The National Center for the Advancement of Semiconductor Technology) is a new, purpose-built, non-profit entity created to operate the National Semiconductor Technology Center (NSTC) consortium, established by the CHIPS Act of the U.S. government.

Working at Natcast represents an opportunity to help extend America’s leadership in semiconductor technology, significantly reduce the time and cost of moving from idea to commercialization, and build and sustain a semiconductor workforce development ecosystem.

These efforts to advance semiconductor technology and seed new industries built on the capabilities of a wide range of advanced chips hold the potential to benefit the country and the world for generations to come.

End User Services Manager 

Sunnyvale, CA 

In this role you will lead the technology foundation that enables Natcast's mission to advance semiconductor innovation, ensuring our team has the tools and support needed to drive America's technological leadership forward. 

Every day you will orchestrate end-user computing excellence across our organization, balancing security and efficiency while delivering an exceptional technology experience for our workforce. 

To thrive in this role you must combine technical expertise with strategic vision, demonstrating both leadership acumen and hands-on capabilities while fostering a culture of service excellence. 

Natcast operates the National Semiconductor Technology Center (NSTC), established through the CHIPS Act to accelerate U.S. semiconductor innovation. Our mission demands a robust, secure, and efficient technology infrastructure that enables collaboration across industry, academia, and government partners. 

The End User Services Manager leads Natcast's end-user computing environment, ensuring our team has seamless access to the tools and technologies needed to advance semiconductor innovation. This role combines technical leadership with strategic vision to deliver exceptional technology services that enable our mission-critical work.

Responsibilities: 

End User Device Management: 

• Lead lifecycle management for Windows and Apple device ecosystems 

• Drive endpoint security, compliance, and performance optimization 

• Oversee multi-site desktop support operations through managed service providers 

• Implement automation and efficiency improvements across device management 

Collaboration Platform Leadership: 

• Direct Microsoft 365 environment including Exchange, Teams, and SharePoint 

• Spearhead adoption strategies and training initiatives 

• Ensure platform alignment with security and compliance requirements 

• Optimize collaboration tools for cross-functional effectiveness 

Identity and Access Management: 

• Lead IAM strategy and implementation including SSO and SCIM solutions 

• Optimize user lifecycle management workflows 

• Partner with security teams on access controls and MFA 

• Ensure robust identity protection across platforms 

Strategic Leadership: 

• Develop and track service metrics and KPIs 

• Drive continuous service improvement initiatives 

• Contribute to IT strategic planning and roadmap development 

• Foster culture of technical excellence and innovation 

Required Skills and Experience: 

• Bachelor's degree in Computer Science, Information Technology, or related field 

• 5+ years IT end-user services experience with 2+ years in leadership 

• Deep expertise in Windows and Apple enterprise environments 

• Strong background in Microsoft 365 administration 

• Proven experience with IAM implementation and management 

• Excellence in vendor and budget management 

• Outstanding communication and leadership abilities 

• Track record of driving service improvement initiatives 

Preferred Skills and Experience: 

• Technical certifications (Microsoft, Apple, ITIL) 

• Scripting and automation capabilities 

• Experience in regulated or high-security environments 

• Background in supporting research organizations 

Natcast is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, military status, or any protected attribute. We encourage qualified candidates from all backgrounds to apply and join us in our mission. If you require accommodation at any stage of the application process due to a disability, please let us know. 

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