Senior Manager, Revenue

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

You will report to the Director of Revenue & Global Billing, rolling up under the Chief Accounting Officer org. As part of LivePerson's Revenue Accounting Team, you'll be at the forefront of revolutionizing accounting practices. We prioritize automation and agility, driving efficiency in revenue reporting through the collaborative use of cutting-edge tools and technologies. While Python and advanced analytics are part of our toolkit, our focus extends beyond any single language or platform.

Our team embraces a data-first approach and upholds the highest standards of integrity. Working closely with data analysts, we continuously refine processes, leveraging automation to streamline operations and deliver actionable insights. As a member of our dynamic team, you'll immerse yourself in a culture of continual learning and growth, with ample opportunities for cross-training. Join us in reshaping the future of revenue accounting in the tech industry, where your dedication to innovation and efficiency will thrive in an environment of collaboration and progress.

As an Experienced Senior Revenue Manager, you will lead and drive the success of the LivePerson revenue team. The candidate possesses strong organizational, communication and management skills. The candidate will be self-motivated with the ability to provide solutions for the issues identified. The successful candidate is a competent individual with integrity, accountability, strong interpersonal skills, and a team player. The position requires a “hands-on” person who is flexible, hard-working and able to work well under pressure.

You will: 

• Lead and manage the monthly, quarterly, and year-end accounting close processes for revenue, including the review of Journal Entries (JEs), reconciliations, and other various reporting deliverables & preparation of relevant sections of the financial statements in accordance with US GAAP.
• Oversee the Revenue team and manage relationships and workflows with operational teams.
• Mentor, train, and develop a growing Revenue Accounting Operations Team in India.
• Manage the day-to-day activities of the revenue accounting team to ensure accurate and timely reporting.
• Be a trusted business partner and advisor to various stakeholders across the business including sales, sales operations, services, legal, product management, FP&A, and IT. Actively engage with business partners to drive the review and evaluation of deal structures to ensure proper revenue recognition while promoting and maintaining positive customer relations. Provide thought leadership on revenue related to new product introductions and new business expansion.
• Support sales transactions within the boundaries of ASC 606, with an eye towards growing the top line.
• Identify, analyze, and apply technical guidance primarily related to software and SaaS revenue recognition, owning accounting policies and memos related to revenue, and provide training to internal staff on technical accounting matters.
• Develop, maintain, and enhance effective internal controls to ensure compliance with Sarbanes-Oxley (SOX) 404.
• Act as a proactive liaison with external auditors to drive timely closure of revenue accounting matters, including annual audits and quarterly reviews.
• Evaluate processes, and drive system implementation and enhancements including integrations from Salesforce, Zuora, RevPro, SAP & database tools.

You have:

• 8+ years of relevant work experience with a combination of Big 4 and in a fast-paced, global, software/Saas company. Public company experience is a plus.
• Deep knowledge of U.S. GAAP and revenue recognition (ASC 606) or IAS 115 or IFRS 15
• Experience using systems such as Salesforce, Zuora, RevPro, SAP & Oracle.
• Strong organizational skills with the ability to take ownership of projects and deadlines and hold others accountable to deadlines and deliverables.
• Strong communication and interpersonal skills.
• Bachelor's Degree in accounting - required, CPA preferred.
• The ability to work well both independently and in a team environment, and the ability to interact effectively across the Company and with various business partners.

Benefits: 

The base salary range for this role will be between $120,000to $151,000. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts
• #LI-Remote

Why you’ll love working here: 

LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

The talent acquisition team at LivePerson has recently been notified of a phishing scam targeting candidates applying for our open roles. Scammers have been posing as hiring managers and recruiters in an effort to access candidates' personal and financial information.  This phishing scam is not isolated to only LivePerson and has been documented in news articles and media outlets.Please note that any communication from our hiring teams at LivePerson regarding a job opportunity will only be made by a LivePerson employee with an @liveperson.com email address.

LivePerson does not ask for personal or financial information as part of our interview process, including but not limited to your social security number, online account passwords, credit card numbers, passport information and other related banking information. If you have any questions and or concerns, please feel free to contact [email protected]