Client Success Specialist

Kooner Fleet Management Solutions is seeking a customer-focused and solution-oriented Client Success Specialist to join our rapidly growing, collaborative and diverse team. The Client Success Specialist will act as the main point of contact for key customers, ensuring prompt issue resolution and a high-level of customer satisfaction. This role is based out of our corporate office in Sacramento and reports to the Director of Business Operations. For the right candidate, this position has an excellent opportunity for advancement. If you have a background in client support and are passionate about providing a top-notch customer experience, we encourage you to apply for this exciting opportunity! 

Why Kooner Fleet Management Solutions?   

With over 8 years of experience in the industry, Kooner Fleet Management Solutions is recognized as one of the leading providers of fleet maintenance and repair services in the United States. Our commitment to providing efficient and reliable fleet management services ensures that our clients' trucks and trailers remain in top condition, allowing them to operate safely and meet high standards. As a family-owned business, we take pride in our work, our partnerships, and our dedicated team members.  

Excellent Benefits:   

• Competitive Pay: $75,000-95,000

• Medical, Dental, Vision   

• 401(k) Match   

• Life Insurance  

• Employee Assistance Plan  
• Opportunities for career growth and advancement  

What the Client Success Specialist role looks like: 

• Client Relationship Management: Develop and maintain long-term relationships with existing clients, acting as their main point of contact. 

• Account Strategy: Work closely with clients to understand their goals and create tailored solutions to meet their needs. 

• Customer Support: Providing ongoing support to clients, addressing their questions and concerns, and resolving issues promptly.  

• Problem-Solving: Address client concerns promptly, ensuring high levels of satisfaction. 

• Collaboration: Work cross-functionally with internal teams to share customer insights and ensure seamless service delivery. 

• Reporting & Analysis: Collect and analyze customer feedback to identify areas for improvement. Track performance metrics (KPI’s/SLA’s) for external customers, prepare reports, and provide insights to improve client satisfaction. 

What our ideal candidate looks like: 

• Bachelor's degree in Business Administration, Sales, Marketing, or equivalent experience. 

• 3-5 years of account management, sales, or customer service experience. 

• Ability to build and maintain strong relationships with clients, acting as a trusted advisor and partner.  

• Exceptional problem-solving skills - ability to identify and resolve customer issues, ensuring a positive experience. 

• Strong analytical skills - ability to analyze customer data and feedback to identify trends and areas for improvement. 

• Excellent interpersonal, organizational, and written/verbal communication skills. 

• Proficiency in MS Office Suite and ability to learn new systems. 

Work Environment:  

• Standard office setting 

• Must be able to lift up to 10 lbs  

• Must be able to sit for up to 4 hours at a time  

Kooner Fleet Management Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We celebrate diversity and are dedicated to fostering a workplace where every team member can thrive.  

Kooner Fleet Management Solutions participates in E-Verify for employment eligibility verification.