IT Support Specialist

Key Responsibilities

• Deliver technical support to users on issues involving networks, systems, workstations, peripherals, facilities, and cybersecurity.
• Coordinate and manage changes in collaboration with relevant IT departments.
• Support the IT Service Desk, working closely with systems, networking teams, and external vendors to resolve issues.
• Manage user roles and permissions, ensuring access control compliance.
• Implement IT security policies and best practices.
• Supervise IT equipment installations at plants, offices, and facilities.
• Educate and train users on digital tools and applications.
• Provide onsite and remote second-level support, including troubleshooting network, printing, and videoconferencing issues.
• Support only within predefined sites in Attica, with no requirement for travel outside them during working hours.

• Degree: Bachelor's in Science, Technology, or Engineering

• Experience: At least 5 years in IT operations and end-user support

• Experience in energy or industrial IT sectors is considered a strong asset
• Hands-on experience in supporting IT systems in large organizations
• Experience in IT operations and OS configuration
• Familiarity with scripting, software development, and databases
• Knowledge of low-code platforms and workflow automation
• Exposure to AI tools
• Familiarity with basic networking equipment setup
• Basic understanding of cybersecurity concepts
• Experience with OT systems

• Continuous training in new technologies and tools 
• Career development and growth opportunities 
• Competitive bonus scheme, performance-based