Manager, Support (Remote - US)

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Manager, Support in United States.

We are seeking an experienced and people-focused Support Manager to lead a team of Customer Support Experts in delivering exceptional service. You will be responsible for managing operations, coaching team members, and driving continuous improvements in customer experience. This role requires a mix of technical knowledge, strong communication, and leadership skills to align team performance with company goals. You will also collaborate with internal stakeholders to optimize support strategies and ensure product excellence. If you're passionate about people, processes, and technology, this is an opportunity to make a significant impact.

Accountabilities:

• Lead, recruit, train, and manage a team of Customer Support Experts and/or Team Leads
• Conduct performance reviews, manage compensation, and handle team development and engagement
• Forecast staffing needs based on business goals and customer demand
• Define and track team KPIs, generate performance reports for leadership
• Handle escalations from clients and internal stakeholders regarding service issues
• Oversee onboarding and training processes to ensure knowledge consistency across the team
• Implement and refine policies, tools, and workflows for greater efficiency and service delivery
• Collaborate with cross-functional teams to improve customer support operations
• Maintain up-to-date knowledge of products and integrated technologies
• Drive technical escalations and ensure resolution through coordination with development teams

• 3+ years of experience in software support, customer service, or a related field
• 2+ years in a leadership role managing direct reports
• Experience with CRM systems, workflow tools, or financial management platforms
• Strong interpersonal skills including team coaching, negotiation, and conflict resolution
• Excellent verbal and written communication skills
• High level of organization and ability to manage competing priorities
• Proficiency with tools like spreadsheets, word processors, and online meeting platforms
• Knowledge of accounting concepts or systems relevant to product offerings is a plus
• Demonstrated ability to analyze team performance and implement actionable improvements
• A learner’s mindset and adaptability in a dynamic, tech-driven environment

• Competitive salary with performance-based incentives
• Remote work flexibility and a healthy work-life balance
• Inclusive and empowering company culture
• Opportunities to work with cutting-edge technology and AI-powered platforms
• Health benefits, wellness programs, and paid time off
• Professional development support and learning opportunities
• Work that makes an impact in transforming how businesses manage finance

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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