ECP Manager Employee Concerns Prog

Description

The Manager of the Employee Concerns Program (ECP) is responsible for managing the Department of Energy (DOE)-directed Employee Concerns Program at Inomedic Health Applications’ (IHA) two occupational medical clinics at the Hanford site. Per DOE O442.1b and DOE-0400, ECP provides an alternative avenue for IHA and its onsite subcontractor employees to express their concerns without fear of retaliation and have those concerns independently and objectively addressed.

Employees may bring issues to ECP about the environment, safety, health, security, quality, business ethics, non-compliance with laws or regulations, fraud, waste, abuse, and mismanagement, as well as harassment, intimidation, retaliation, and discrimination related to the raising of a concern.

This position is independent of line management and reports to IHA’s Program Manager (PM). 

Requirements

The Employee Concerns Program, the ECP Manager is responsible for the following duties:

• Manage and facilitate timely receipt and an avenue to resolution for employee concerns.
• Supplement existing processes with an objective, independent avenue for reporting concerns.
• Inform concerned individuals about avenues, including ECP, available to them for the consideration and resolution of their concerns.
• Facilitate concern resolution by first triaging to determine if within ECP scope, then referring to another department such as human resources; transferring to another organization such as DOE or another contractor; or retaining and investigating the concern. Independently investigate retained concerns to substantiate, not substantiate or partially substantiate. Communicate findings with appropriate department, organization, or management so they can apply corrective actions as warranted.
• Consult with subject matter experts and outside independent counsel as needed to conduct thorough investigations in a matter that does not create a conflict of interest.
• Work with employees at all levels of the organization.
• Report in writing and orally to management; communicate directly with personnel.
• Manage requirements and tools needed to ensure an effective and compliant ECP.
• Integrate DOE Safety Culture principles into the ECP program.
• Proactively anticipate potential risks and challenges to the Employee Concerns Program; communicate informed evaluation of risk to the PM so they can address accordingly.
• Analyze casework trends and provide to the PM so they can address accordingly.
• Independently conduct employee surveys to take pulse of potential trending issues and effectiveness of ECP; provide results to management, staff, and company leadership.
•  Introduce employees to the Employee Concerns Program during new-hire orientations. 
• Prepare quarterly ECP notifications for inclusion in company newsletter.
• Keep informative ECP flyers up to date at both clinics.
• Respond to fax, mail, email, and phone correspondence from concerned individuals; meet in person with concerned individuals as requested/when warranted.
• Conduct ECP-related assessments and compliance reviews as needed.
• Provide notifications and reporting to DOE as required.
• Maintain confidential case file system of ECP documentation.
• Maintain broad knowledge of company policies and procedures.
• Seek and participate in training opportunities to improve individual skills and overall effectiveness of ECP program.
• Attend DOE Hanford ECP meetings.
• Performs other related duties as assigned.

ESSENTIAL SKILLS & EXPERIENCE: To perform this job successfully, an individual must have the minimum educational credentials from an accredited school, college or university and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• The Employee Concerns Program Manager shall have a minimum of five years of experience in a similar position, or five years recent management and supervisory experience.
• The Employee Concerns Program Manager must be eligible for a DOE Access Authorization.
• The Employee Concerns Program Manager shall possess a bachelor’s degree from an accredited college or university.
• Bachelor’s degree in human resources, communication, business, leadership, or related field preferred.
• Preferred: Training and experience in alternative dispute resolution techniques such as mediation; investigation training and experience.

REQUIRED SKILLS AND ABILITIES:

• Display strong written and verbal communication
• Handle confidential and sensitive information
• Act with high level of autonomy and integrity
• Summarize complex information
• Listen actively so employees feel heard
• Adept at problem-solving and conflict resolution
• Computer Skills – Basic use of Outlook, Excel, Teams, Word, PowerPoint; entry of concerns into Department of Energy’s Employee Concerns Program database.
• Strong analytical and organizational skills. Attention to detail.
• Proficient in oral and written communication (e.g., writing reports, e-mail correspondence, oral presentations, compilation of data, data manipulation, basic computer skills, standard office software utilizing Microsoft Office and the Internet)

TYPICAL PHYSICAL DEMANDS & WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands:

• The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. May require sitting or standing for long periods of time. Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, and such other office equipment as necessary. Normal range of vision and hearing. It is necessary to create and view on computer screens for long periods.
• Work will involve frequent contact with other project employees, customers, clients, representatives, and vendors. Interaction with others is constant and may be interruptive. Opportunities for local and domestic United States travel will occur.