Inside Sales Engineer

IMI plc

We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.

We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science, and Transport.

Our partnership approach breaks through problems and reduces complexity. We don’t invent in isolation – we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.

Role Overview:

The Inside Sales Engineer supports the IMI Americas Petrochemical segment by providing customized product solutions that meet customer needs, technical requirements, and profitability goals. Inside Sales responsibilities include delivering timely, customer-focused quotations that drive profitability for IMI, along with efficient order management. This role involves working closely with the Outside Sales team to respond to RFQs, support aftermarket sales strategies, and help customers adapt existing IMI equipment or replace competitor products with IMI technology. The position requires both technical understanding and strong collaboration skills to deliver value-driven solutions.

This role will work directly with clients to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other departments to ensure all aspects of assigned projects can be executed as planned and will request resources to fill the needs of the project. 

Work Environment:

 Hybrid, IMI Facility Houston, TX

Key Responsibilities:

• Primary responsibility for responding to Request For Quotation(RFQ)’s with the preparation and delivery of proposals to customers within defined lead times
• Coordinates with customers, Outside Sales, and Channel Partners in a specific sales region to convince prospective customers of desirability and practicability of valve products & services offered in plant level sales opportunities
• Plays a key role in the development and implementation of sales strategies for sales opportunities in the region of responsibility
• Reviews customer’s technical and commercial specifications to identify the most suitable products
• Responsible for data integrity of opportunities and assets in Salesforce
• Review existing IMI equipment drawings and bill of material to identify customized scope of the proposed solution and prepare detailed cost estimates for revenue and profit forecasting
• Responsible for accurate sizing, design selection, and error free proposal preparation
• Conduct and lead the proposal review process with the applicable Application Engineer team to ensure the proposed custom valve solution, materials selections, and actuator design meet the application requirement.
• Partner with Operations (Engineering, Project Management, and Manufacturing) to solve technical and commercial issues that arise during the proposal stage, to assure processes, techniques and time schedule will meet customer needs
• Reach out to internal buyers and external vendors for RFQ’s, identifying value chain and optimized procurement solutions to meet budget, delivery and quality requirements.
• Provide direct customer support by conducting technical presentations and/or problem solving at customer facilities, conducting technical presentations at customer seminars, and attending technical review meetings
• Provide support for our sales team by reviewing non-standard applications/products, interpreting specification requirements, reviewing P&ID & piping layouts, conducting technical risk reviews and field problem reviews, and evaluating deviation from standards
• Providing material and training support for our sales team, including creating the value proposition for standard applications/products, creating customer-focused presentations, and training of our sales organizations
• Leverage our technical advantage to increase sales and profitability
• Analyses history of projects won and lost to arrive at appropriate market pricing for each account. 
• Coordinates with other functions such as finance, contracts, logistics, warranty team and key stakeholders to assimilate information for demand planning, risk management, project execution and contract flow down. 
• Book awarded purchase orders in timely manner ensuring all order details align as quoted, per clients’ orders and per IMI’s standard positions
• Assist Project Management in order management enabling smooth project handoff
• Participate actively in influential technical associations and publishing technical articles in leading industry magazines
• Ensure that knowledge gained in the field from our customers or competitors flows to IMI organizations

Critical Competencies for Success: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, with or without reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performance results for this position are measured on revenue, margin, proposal success/conversion to order rate, proposal on time delivery, and proposal quality.

• Bachelor’s degree in engineering or similar technical field.
• Four to seven years of experience in a related field; or combination of education and experience
• General understanding of petroleum industry as well as the basics of isolation valves and applications. Experience working with refinery plants is a plus.
• Computer Skills - Proficient with MS office products (Word, Excel, Outlook). Experience in Salesforce is a plus. Experience with technical programs for flow control elements and actuation is preferred (knowledge of SolidWorks, AutoCAD is a plus)
• Technical skills – Ability to read manufacturing drawings is desired, P&ID’s and understand refinery plant systems & process applications.
• Excellent client-facing and internal communication skills
• Strong oral & written communication skills in English to include the ability to provide group presentations in a seminar environment and capable to coordinate highly technical discussions with project engineering team – bilingual is a plus
• Excellent time management, organizational, and interpersonal skills
• Solid organizational skills including attention to detail and multitasking skills
• Creative thinking/problem solving skills necessary
• Ability to work in a fast-paced environment
• Strong organizational and planning skills including attention to detail and ability to multitask and set priorities for self and others based on IMI business needs.
• Must work well in a dynamic team environment with emphasis on communication and soft skills

Pay range: $85,000 – $90,000

Within this range, individual pay is determined based on skills, experience, and qualifications relative to the job requirements. Base pay information is aligned with market location and may be subject to prevailing wage laws, if applicable.

Bonus eligibility: This position is also eligible for a variable incentive pay component, separate from base salary.

What IMI Can Offer You

At IMI, one of our top priorities is to create an inclusive culture of health. We strive to remove barriers to care (whether that be physical or financial) and in doing so, we offer choice for all your health and wellbeing needs. 

See below for a general overview of our amazing perks and benefits:

• Multiple health plans to choose from: HMO, PPO, and High Deductible Health Plans with a low-cost share
• Best-in-class 401K plan with zero vesting and up to 6% contribution matching
• 14-week maternity leave at full pay (Adoption benefits are equivalent)
• 4-week paternity leave at full pay (Adoption benefits are equivalent)
• Employee Resource Groups that offer community and support, like our Pride Network and Network of Women groups 
• PTO, encompassing inclusive holidays 
• Career Development opportunities (IMI’s ‘Catalyst’ Program)
• Employer contribution for Health Savings Account, and in many cases free virtual telemedicine, and teletherapy.
• Mental Health and wellness programs to support you and your family
• Full suite of voluntary benefits to tap into, including but not limited to: Critical illness insurance, hospital indemnity, legal insurance, identity theft protection, and pet insurance or home & auto insurance through our discount advantage platform
• Short & long-term disability as well as basic life insurance at 2x your basic salary at no cost to the employee
• Free financial advisors, webinars, and classes through Charles Schwab
• Annual Employee Stock Purchase Plan with option to purchase IMI shares at a reduced employee only price - no opportunity to lose, only to profit or refund your investment 100%

**Benefits plans change year over year, but we have guiding principles in place to ensure our employees have the tools and resources available to stay connected and up to date**

Health & Safety

The physical demands described within the Key Duties & Responsibilities section of this job description are required to perform the essential functions of this position.  Reasonable accommodations may be made for individuals with disabilities.  Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role.  

Health, Safety, and Environmental Duties – At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviors or unsafe acts.

Code of Ethics

IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business.

Changes to This Job Description

IMI may amend this job description in whole or part at any time.

IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.