Manager, Group Sales

Job Summary:

The Manager of Group Sales is responsible developing strategy and building a best-in-class Group Sales Department that focuses on selling five core group categories, fan experience packages, and ballpark hospitality. This position will be responsible for achieving revenue and unit targets for both the Detroit Tigers and Detroit Red Wings.

Key Responsibilities:

• Develop strategy and direction for the Group Sales team, including cultivating new programs, enhancing existing group sales platforms, setting individual goals, and monitoring achievement.
• Lead Group Sales Account Executives to hit revenue goals through effective campaign creation, management, and engaging touchpoints.
• Responsible for building Group Sales team through effective recruiting, training, and developing of Group Sales Accounts Executives.
• Manage all aspects of selling new group business, including prospecting, lead generation, development of sales events and sales campaigns, and touchpoint creation.
• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals.
• Optimize the Group Sales database and leverage past/existing groups to generate future sales.
• Leverage Group Sales technologies to curate industry best practices that drive Group Sales revenue.
• Work with the Ticket Operations Team to build Group Sales products and buyer types.
• Responsible for aiding in the creation of all sales and support materials.
• Provide daily sales reports and weekly activity summaries.
• Serve as a resource and point person for Group Sales initiatives on game days.
• Assist other departments as needed by the organization.

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Required Knowledge, Skills and Abilities:

• Bachelor’s Degree, Business or Sports Management preferred.
• Minimum of 4 years Tickets Sales experience in sports/entertainment.
• Group Sales experience in a ballpark or arena environment preferred.
• Proven record of achieving sales goals/targets and motivating staff.
• Proven track record in developing long-lasting relationships with group leaders and executives.
• Must be creative, enthusiastic and possess excellent interpersonal skills.
• Ability to establish priorities, delegate, and lead other sales leaders.
• Demonstrated staff development skills in order to properly train, develop and motive staff to meet objectives.
• Ability to think strategically and handle multiple projects simultaneously.
• Strong judgment and strong problem resolution skills.
• Ability to work with multiple internal contacts/department, external contacts and outside agencies.

Working Conditions:

• Office environment.
• Ability to work long nights, weekends and holidays.

All items listed above are illustrative and not comprehensive.  They are not contractual in nature and are subject to change at the discretion of Detroit Tigers.

Detroit Tigers is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.                

                  
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

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