Sr Client Advocate

Horace Mann is seeking a Senior Client Advocate to lead the client experience for our group insurance plans. This role is key in ensuring a smooth and positive journey for plan administrators and brokers from the point of sale through implementation and beyond. The ideal candidate will be an experienced relationship manager with a strong background in insurance, exceptional project coordination skills, and a proactive approach to problem-solving.

Key Responsibilities:

• Serve as the primary point of contact for plan administrators and brokers post-sale for all group insurance products, including Short and Long Term Disability, Critical Illness, Hospital Indemnity, Accident, Cancer, and Life Insurance.
• Build and sustain strong client and stakeholder relationships to ensure an exceptional client experience.
• Develop and manage detailed implementation plans according to established procedures and timelines.
• Collect and verify documentation from clients and internal teams; maintain accurate implementation workbooks.
• Collaborate with the enrollment and communications team to execute strategic enrollment initiatives that support participation and premium goals.
• Oversee enroller training sessions and conduct platform testing in preparation for open enrollment.
• Host regular planning and status meetings with clients and brokers throughout the implementation phase.
• Provide responsive, professional service to address inquiries and resolve issues.
• Stay up to date on regulatory changes and industry best practices.
• Partner with internal departments—sales, underwriting, legal, compliance—to anticipate challenges and resolve complex cases.
• Coordinate with external carriers (medical, dental, vision) and third parties as needed.
• Deliver reports and summaries to internal stakeholders and leadership.
• Leverage project management and communication tools to streamline workflow and stakeholder engagement.
• Proactively identify and resolve service issues throughout the plan year.
• Contribute to process improvements and policy enhancements through feedback and insights.

Qualifications:

• High School diploma or GED equivalent, required.
• Bachelor's degree in a related field or equivalent work experience preferred.
• Minimum of 5 years of client-facing experience, preferably within insurance or financial services.
• Demonstrated ability to manage complex cases, including:
• Clients with large employee bases and multiple locations
• Integration with multiple carriers and benefit platforms
• Employer-paid and voluntary group benefits
• High-volume data exchange (e.g., EDI files)
• Advanced proficiency with project management and communication platforms (e.g., MS Project, Asana, Slack, etc.).
• Strong problem-solving and critical-thinking skills.
• Exceptional organizational, communication, and interpersonal abilities.
• Travel to Texas office for bi-annual meetings, required.

Salary range: 

             $61,900.00 - $91,300.00 annually.