District Asset Protection & Safety Manager

Description

Level: Manager

Exemption Status: Exempt

Primary Work Location: San Francisco or Oakland

Position Type: Full time

Travel Requirements: May travel to different sites as needed

Job Summary:

This position provides evaluation, communication, coordination, recognition, and enforcement in the areas of safety, health, environment, and asset protection on a district level. This position works with Stores, and Corporate management to control inventory shrink, reduce damages, improve gross margin, minimize accident frequency rates on General Liability, Property, and Workers Compensation claims, improve execution of standard operating procedures (SOP), and ensure a safe environment for our customers and Team Members. Conducts investigations into alleged policy/procedure violations and theft, including conducting interviews and reviewing Closed Circuit Television (CCTV) necessary for same, and writing reports on information received. Physical travel to assigned and unassigned sites required on a daily basis for scheduled site visits, incident response and to maintain program standards for asset protection and safety programs.

Assesses procedures throughout assigned territory to ensure the protection of all Goodwill of the San Francisco Bay and its affiliated entities, including Team Members, customers, participants, inventory, cash, and equipment. Conducts investigations into alleged policy/procedure violations and theft, including conducting interviews and reviewing CCTV necessary for same, and writing reports on information received. 

What We Offer:

• $68,640.00 annually 
• Medical, Dental & Vision Insurance
• Retirement Fund
• Professional Development Training
• Commuter Benefits
• Flexible Healthcare Spending Account
• Mental Health + Wellbeing Employee Assistance Program

Responsibilities:

• Responds to incidents at assigned sites and non-assigned sights as required ensuring asset protection and safety coverage are maintained and financial goals are achieved. 
• Reviews asset protection, safety, and company audits by reviewing digital, hard copy, and CCTV, and provides all data/reports to appropriate manager.
• Conducts asset protection, safety, and organizational audits on-site and remote (CCTV), ensuring company policy expectations are achieved. Ensures compliance programs are in place and effective for equipment, training, government agency compliance, asset protection, and safety programs.
• Partners with Store leadership, Human Resources, and internal customers to ensure internal policy and procedures are developed, improved, and adhered to.
• Works with internal customers and Company leadership to develop loss reduction strategies. Conducts on-going risk assessments and outlines corrective measures.
• Conducts monthly and weekly inventory controls, audits of paperwork, and monthly retail units, ensuring accuracy and implementing shrinkage and safety controls. 
• Reviews Asset Protection, Risk/Safety, and Audit reports and develops recommendations to reduce inventory shrinkage.
• Initiates, conducts, and supports confidential internal/external investigations involving company assets and associates. Supports recovery and civil demands.
• Assists with incident investigations; prepares investigation reports including recommendations on corrective and preventive actions; and monitors implementation.
• Conducts physical live observations and apprehensions.
• Presents Asset Protection cases to law enforcement/courts. Testifies in court representing the company with integrity and professionalism.
• Ensures store compliance with all laws and workplace standards.
• Acts as a liaison between the Stores and Corporate on all Asset Protection matters to accomplish GSFB shrink goals.
• Advises the District team on matters related to Asset Protection & Safety.
• Detects and resolves situations involving associate theft, abuse, or unsafe acts involving company assets, policies, or procedures.
• Ensures that all physical security measures are in place and operational (i.e., alarms, CCTV, etc.).
• Coordinates implementation of emergency response plans and acts as Emergency Coordinator for the District.
• Reviews/Reports on inventory movement and damages. Supports inventory activities by providing direction and acting as a liaison between the Stores and Corporate.
• Conducts and drives Safety awareness and training programs.
• Performs other related duties, as assigned.

Qualifications:

• Associates or Bachelor’s Degree preferred
• At least 3 years’ experience in multi-site retail security/loss prevention, including use of the Wicklander Zulawski (WZ) interview training program, Basic OSHA Safety regulations, as well as LPC and CFE certifications preferred
• Microsoft office skills including Word, Excel and Outlook
• Experienced in CCTV usage
• Ability to speak and read English proficiently
• Bilingual skills helpful, but not required
• Ability to prioritize duties every day, managing multiple investigations/audits, and discerning the information given for appropriate next steps
• Ability to make appropriate decisions in stressful situations
• Ability to use strategic thought process to minimize exposure to emerging threats and trends
• Ability to analyze and interpret information to identify exceptions and trends signaling potential loss
• Ability to analyze information, identify root causes and develop/implement approved solutions in stressful situations
• Ability to influence activities and results of those who are not direct reports
• Valid drivers' license and clean MVR
• Ability to pass a background check and drug screen, where applicable for position

Physical Requirements:

• Required to lift/carry over 50lbs occasionally
• Required to push/pull up to 50lbs occasionally
• Required to occasionally stand, walk, climb, crawl, squat, kneel and bend
• Required to frequently sit, use hands (handling, fingering), reach outward, and reach above shoulder

Reasonable Accommodation Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.