Equipment Finance Collections Specialist II

This position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities on delinquent accounts including addressing concerns, negotiating for resolution, while providing a customer centric approach to mitigate delinquency and losses. May provide training for less experienced specialists in the work group.

• Outbound/Inbound Calls - Performs a full range of collection activities by corresponding with customer to resolve delinquency, process payments accurately, maintains records of collection efforts and completes proper follow up actions including collection letters. Completes skip tracing and site inspections. Performs a variety of administrative and operational tasks that facilitate the daily workflow within medium to high complexity levels. Interfaces with Sales, Operations and Finance departments to resolve billing and collection issues.
• Operations and Administration - Performs duties and special projects as assigned by Management to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines.

Bachelor's Degree

- OR -

High School Diploma/GED and 4 years of experience in Collections, Customer Service, or Financial Services

Additional Requirements:

Excellent written and verbal communication skills

Business professional phone etiquette 

Attention to detail

Ability to negotiate

Call-center or similar experience 

Preferred Qualifications:

High volume collections experience

Large Financial Institution or Banking industry experience

Mid-stage commercial collections experience

Intermediate skip-tracing experience

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.