IT Manager - Enterprise Device Engineering (AVD, Intune & Jamf)

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is seeking an experienced Manager of Enterprise Device Engineering, to join the IT Associate Experience team. This is a highly visible role across the company that regularly interacts with leadership, associates, vendors and teams across Ferguson.

Location: This is a Hybrid role based out of our HQ in Newport News, VA, in accordance with Ferguson's Flex schedule; 3-days office / 2-days remote.

Duties and Responsibilities:

• Oversight of our device management tools and of our standards for end user devices.
• Responsible for the overall service delivery of the Azure Virtual Desktop (AVD), End-to-End Device Management, Printing, and Mobile Device Management solutions.
• Lead and manage a team of technical resources and a people manager to include reviews, resource allocation and growth and development planning sessions.
• Maintain strong relationships with critical vendor account and support teams to ensure timely responses to concerns.
• Know the latest with pertinent technologies on an ongoing basis and relay potential impact of changes to the business.
• Improve and maintain system availability, security, and functionality.
• Responsible for conducting research of new technology opportunities and implementation strategies to meet service goals.
• Assigns and prioritizes tasks to ensure team resources are used effectively and system projects are implemented in accordance with project plans and budgets.
• Participate in leadership meetings and represent associate concerns, policies and guidelines to the management team.
• Conduct regular associate meetings and associate 1:1s.
• Represent the organization to customers, associates and leadership as needed.

Qualifications and Requirements:

Applies sophisticated knowledge of specific technical areas that include:

Intune SCCM JAMF Azure Virtual Desktop

• A minimum of five (5) years of experience in leading a team responsible for device management at a large organization.
• Bachelors degree in Computer Science or equivalent is preferred.
• Ability to organize and prioritize work.
• Ability to effectively communicate in writing.
• Ability to effectively communicate verbally.
• Ability to develop and deliver effective presentations to groups.
• Ability to lead and empower individuals and teams.
• Ability to efficiently operate computers, tablets and mobile devices.
• Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Access, etc.).
• Experienced knowledge of operating system fundamentals and how they work, such as Microsoft Windows and MacOS.
• Knowledge of device management standards, solutions, and best practices preferred.
• Advanced computer and network skills preferred.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information