Content Operations Specialist (Hybrid)

Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets.

Fastmarkets' data is critical for customers seeking to understand and predict dynamic, sometimes opaque markets, enabling trading and risk management. Fastmarkets is a global business with a history dating back to 1865 and is built on trust and deep market knowledge. It has more than 600 employees spread across global locations in the UK, US, China, India, Singapore, Brazil, Belgium, Finland and beyond. 

The Role

We are seeking a Content Operations Specialist who will enable Fastmarkets’ price reporters to deliver crucial business intelligence by ensuring that all our value-added content meets the high standards that make Fastmarkets a world-leading commodities data price-reporting agency (PRA); seeking to continuously improve editorial tasks and processes; and contributing to the development and delivery of training material and exercises.

PRINCIPAL ACCOUNTABILITIES

• Edit copy swiftly without compromising on accuracy, consistency and compliance with regulatory oversight, ensuring consistent quality and expert tone everywhere.
• Help reporters deliver content that is rich in market intelligence and added value, enabling our customers to gain the competitive edge they demand.
• Ensure all content is clear, error-free, well-written and engaging, minimizing corrections and removing libel.
• Learn to become adept at technology and process innovation to improve editorial procedures and content generation.
• Develop fluency in how Fastmarkets deploys AI and automation to enhance editorial outputs and create efficiencies while remaining within ethical and legal boundaries.
• Based on that knowledge, assist in developing and delivering training on writing and editorial best practices.

We recruit talented, dynamic people with diverse backgrounds and experiences, all united by a belief in our mission to provide the world’s leading and most trusted price reporting, events, and intelligence service for the markets we serve. We’re proud to be an equal opportunities employer and are committed to creating a fully inclusive workplace, where everyone feels able to participate and contribute meaningfully.

If you are open-minded, curious, resilient, solutions-oriented and committed to promoting equality, then read on...

KNOWLEDGE, EXPERIENCE AND SKILLS

We are looking for an individual who is highly motivated, driven, and have a passion to be part of a fast-paced, successful team. Being a strong team player is also important as well as someone who is happy to work flexibly.

• Excellent spoken and written English skills and an ability to judge if, where and how content needs to be edited.
• The ability to react quickly and intelligently to copy-handling demands across multiple channels and subject matters in a fast-paced, digitally driven, global newsroom
• An affinity for working with data.
• Excellent communication and social skills, particularly in delivering feedback to writers and editors around the world on their copy.
• A cool head when tasks are stacking up and a problem-solving mindset, including knowing when and how to enlist the help of colleagues and managers
• A quick learner who can become proficient in new technologies as needed through hands-on experience.
• Experience of working or studying remotely as part of a team.
• Comfort with extended periods of focus at a computer screen.
• Evidence of commitment and achievement relevant to the role.

• KEY INTERFACES

• You report to the regional Content Operations Manager.
• You remain in constant contact with members of the Content & Pricing Operations team and the reporting teams, locally and globally.
• As well as providing insightful and actionable feedback to reporters, analysts and their managers, you are receptive to suggestions from colleagues, acting upon the feedback you receive to become even better at the role.
• You build and maintain constructive relationships with other parts of the company.

If you're excited about the role but your experience, skills or qualifications don't perfectly align, we encourage you to apply anyway.

Our Values

Fastmarkets people come from all different walks of life. It’s this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us. But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique. They reflect who each of us are and they're embedded in everything we do. Our values are:

• METRICS DRIVEN. We use insights to improve our customers’ experience and our business performance
   
• ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
   
• GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
   
• INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day.
   
• CUSTOMER CENTRIC. We are customer-centric in all that we do
   
• COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences.

You’ve read a little about us – now it’s over to you!

If you like what you’ve read so far and think you can see yourself as a Fastmarkets person, it’s time to fill in your application form. This form is an important part of the selection process: it’s used to determine whether or not you’ll be chosen to have an interview and acts as a basis for the questions we’ll ask you on the day.

It’s vital that you try to capture all the relevant information we have asked for on the form so we can get a good feel for who you are and why you’re great.