C004276 Principal Technician (SharePoint) (NS) - WED 2 Jul

Deadline Date: Wednesday 2 July 2025

Requirement: Principal Technician (SharePoint)

Location: Norfolk, VA, US

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 768

Required Start Date: 11 August 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:  

Software configuration

Assists in designing, verifying, documenting, amending and refactoring moderately complex software configurations for deployment.

Applies agreed standards and tools, to achieve a well-engineered result.

Collaborates in reviews of work with others as appropriate.

System software

Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning.

Applies system software parameters to maximise throughput and efficiency.

Installs and tests new versions of system software.

Contributes to preparation of software implementation procedures with fall back contingency plans.

Network support

Carries out agreed network maintenance tasks and specified operational configuration of network components.

Establish and diagnose network problems/faults using the required troubleshooting methodology and tools.

Uses network management software and tools to collect agreed performance and traffic statistics.

Systems installation and removal

Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.

Uses standard procedures and diagnostic tools to test installations, correct problems, and document results.

Records details of all components that have been installed and removed.

Assists users and follows agreed procedures for further help or escalation.

Contributes to the development of installation procedures and standards.

Release and deployment

Uses approved tools and techniques for specific deployment activities.

Administers the recording of activities, logging of results and documents technical activities undertaken.

Provide assistance with fault resolution and document actions in accordance with Incident Management procedures;

Develop and maintain Standard Operating Procedures for routine system administration duties;

Provide status updates for assigned requests using ITSM Service Desk Software;

Follows-up with users on completed requests prior to closing;

Provide collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements;

Can support physical task requirements with the ability to lift up to 25 lbs;

Performs other duties as required.

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
• At least 3 years practical experience of implementation and maintenance of ICT end systems within a large organization.
• Excellent troubleshooting skills;
• Practical experience of Microsoft SharePoint Server (2016/2019) administration and troubleshooting;
• Practical experience of Microsoft SQL Server (2014/2016/2019) administration and troubleshooting;
• Practical experience of Microsoft Windows Server Systems;
• Practical experience with Windows Workstation client Operating Systems;
• Practical experience of Active Directory, DNS, Group Policy Objects;
• Practical experience of Windows scripting and the PowerShell;
• Practical experience with virtualization software such as VMware and Hyper-V;
• Practical experience with remote troubleshooting and problem resolution in a secured network environment.
• Training/Certifications (one or more would be an advantage): Microsoft SharePoint; VMware vSphere; Microsoft SQL Server; Microsoft Windows Operating Systems; ITIL Foundation