Sales Support / Customer Service

Description

DSA Doors, the premium wood door manufacturing company in the United States, is looking for customer-oriented person to join us in our Raleigh, NC office. We have an excellent opportunity within our sales team our Standard Sales Specialist. You will be the point-of-contact for our customers to provide sales and support of our standard-stock products. You need to be eager to learn, ready to provide top-notch customer service and sell our quality products and be ready for other tasks as assigned to accomplish the goals and objectives of the sales group. The position is full-time with benefits, plus an opportunity to earn sales bonus!!!

This is an On-Site position based in Raleigh.

Responsibilities:

• Handle complete order processing from initial inquiry, selecting items, price quoting, order entry, shipping details, delivery addresses, completing sales order and sign off.
• Recommend products to customers, based on customers' needs and interests.
• Answer customers' questions about products, prices, availability, and product uses.
• Consult with customers after sales or order confirmation to resolve problems and to provide ongoing support.
• Provide customers with product samples and catalogs.
• Keep up with product and service information and updates.
• Explains features of products and services.
• Collaborates with team members to ensure monthly order goals are met.

At DSA Doors, we understand that a fulfilling career is built on more than just a paycheck. That's why we offer a comprehensive benefits package designed to support your physical, mental, and financial well-being. From generous medical, dental, and vision coverage, including mental health support, to a robust 401k plan with company matching, we're committed to investing in your future.

Our commitment goes beyond benefits. Our culture thrives on open communication and a genuine desire to see our employees succeed. Enjoy a healthy work-life balance and company-wide celebrations for birthdays and holidays. We recognize and reward dedication with service awards, and growth is encouraged through upward mobility opportunities. Promotions from within are a core value, and you'll have open access to leadership, empowering you to make a real difference!

Requirements

Experience you’ll bring:

• Associates degree or previous experience in customer service or inside sales
• Proficient in Microsoft Office: Outlook, Excel, Power Point, Word
• Strong communication & presentation skills, influencing, negotiating, analytical thinking, time management skills are essential

We’ll be excited if you have:

• 2+ years inside sales or customer service experience in selling doors or building materials industry
• Sage 100 or Sage CRM experience