Customer Experience Specialist (AU Fintech, Hybrid)

Schedule: 24/7 Rotating Shift

What are we looking for?

• At least one year of experience in a business process outsourcing (BPO) environment, preferably in a customer support role.
• Customer-focused mindset, with a commitment to delivering outstanding service and creating a positive experience.
• A problem-solving mindset with a willingness to go above and beyond to resolve complex issues while delivering an exceptional customer experience.
• Adaptability and resilience in a fast-changing environment.
• A proactive approach to identifying process improvement opportunities and sharing them with team leaders or managers.
• Professional, assertive, and efficient communication skills.
• Experience in effectively communicating with customers from diverse cultural backgrounds and varying levels of cryptocurrency knowledge.
• Proven ability to handle customer escalations on the spot with confidence and professionalism.
• Strong multi-tasking skills—the ability to manage multiple tasks efficiently is a must.
• A fast and stable internet connection (minimum 50 Mbps broadband).
• Must have a reliable backup internet connection to ensure uninterrupted work during connectivity issues.
• While not required, candidates with experience in fast-growing companies or fully remote roles will have an advantage.
• Availability: To be eligible for this role, you must be able to work night shifts or weekends.
• Willingness to work in the office as part of a hybrid setup

What will you do?

• Respond to customer support inquiries and provide timely updates on their order status.
• Resolve complex customer issues by clearly and thoroughly explaining processes.
• Assist customers with their specific cases, educating them on identification, onboarding, order placement, and cancellations.
• Proactively advocate for customers, ensuring an excellent experience while identifying opportunities to add value.
• Make outbound calls as needed to resolve outstanding issues efficiently.
• Escalate concerns to team leaders, managers, or other departments when necessary.
• Support and mentor new team members by providing training and assistance as needed.
• Gain valuable experience in the exciting world of cryptocurrency, a rapidly growing industry shaping the future of finance.

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Set Up
• Equipment provided
• Medical insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client, the leading infrastructure provider based in Australia, offers embedded crypto solutions and facilitates opportunities in a fast-paced crypto economy. They have a global network of payment solutions and regulatory licenses, empowering businesses to seamlessly integrate crypto and fiat for global audiences while reducing fees and increasing conversion rates.

#ConnectOSCareers #JoinConnectOS #ConnectOSNonTech

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.